Customer Order Management Secure-E2E Delivery• Proactively managed Network tail orders, supported order management with meeting committed dates.• Data visualisation: Created an automated order tracker that integrated with existing databases, resulting in improved order visibility.• Risk Management: Identified and evaluated risks to prevent negative impact on desired outcomes, brought proposals and options to project team and stakeholders and aligned on a solution to de-risk.• Data Analysis: Ensured that project plans and performance metrics are accurately developed, maintained and analysed in order to identify and mitigate delivery risks.• Escalation Management: Identified customer delivery issues during Order delivery, and pushed to resolve in a timely manner, escalated where required into the Review Team or Delivery Escalation Team.• Process Mapping: Highly organised and effectively prioritised large amounts of work across different business areas, provided timely, relevant, and reliable oversight to ensure that Sub Contractors deliver to SLA’s.

• Project Planning: Ensured materials and equipment were ordered in a timely manner, ensured close liaison with the Senior Logistic manager to ensure accuracy of materials ordered for 5-12 DICI sites on daily basis.• Project Operation: Dispatched of work from within the Calloff system out to field operatives, ensured work was issued geographically to ensure maximum productivity.• Data Analysis: Liaised with Project Managers on project deliverable, risks and issue; monitored stocks in filed (SIF) and SFP usages to ensure continual improvement of delivery and margin.• Budget Control: Controlled individual delivery progress towards completion and managed logistic budgets.• Supply-chain management: Ensured timely procurement and scheduling of 3rd Party service providers in the delivery of DICI rollout services.• Stakeholder Management: Used Sitetracker as the defacto core system for all delivery activity, ensured that information was available to all functions involved in the delivery.• Process Improvement: Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity.

• Managed production schedules, delivering daily and weekly schedules to crew and communicating schedule changes. • Acquired, recorded and filed all necessary rights to complete delivery of planned works. • Prepared, managed and monitored elements of budget, providing forecasts and reports promptly. • Managed escalations/customer complaints with accurate and timely information through the centrally located customer team. • Worked with and supported joint client engagements between chosen technology partners and clients. • Solved problems quickly and supported other team members during volume fluctuations. • Liaised directly with external providers deliver required works on time and on budget. • Built and maintained strong working relationships with specialist contractors, local authorities, Openreach, and internal stakeholders, supporting implementation of all department strategies. • Identified training needs of less experienced colleagues on the production promptly

• Made plan and strategy to select vendors and services, focused on long term goals, end to end process. Fulfilled PR to PO process, dispatch, delivery, QA and payment to suppliers.• Assisted the creation of a work breakdown structure (WBS) and identified the tasks that need to be performed in order to meet the milestones.• Established with team members a centre of excellence for project delivery, including a project delivery framework, tools and templates.• Built and maintained a good relationship with vendors, made smooth adjustments and contract revisions when required.• Hosted weekly meetings to periodically review vendor performance and work quality. • Used own initiatives to train individuals & subcontractors in the adoption of framework and tools.• Used various IT software to keep accurate and detailed workflow trackers and reports for multi projects.• Prepared presentations for customers detailing project scope, progress and results.• Shared information and worked collaboratively with team members to achieve project objectives.

• Setup 7 different branch offices for UKEC within 18 months timeframe.• Developed 11 training programmes (SOP) to boost staff capabilities and increase productivity.• Managed company data securely and accurately, and provided thorough training for all staff to follow the guidance of GDPR policies.• Provided frequent deliverables to stakeholders throughout the rebranding project with consistent communication among the main stakeholders.• Optimised and implemented operational procedures to comply with all policies, regulations and laws.• Managed deadlines and progress across team to facilite project delivery within stipulated timelines.• Collaborated with clients, finance teams and other team members on allocating resources to achieve project needs.• Made weekly arrangement of prestart meetings and ensured all key team attended and meeting was fully minuted.

▪ Plan and schedule project timelines and milestones. Develop and deliver progress reports, proposals, requirements and documentation. ▪ Proactively manage costs and quality by overseeing project deliverables. Ensure schedule and budget are met. May revise as appropriate. ▪ Manage clients, company and project team expectations for agreed upon project performance. Recommend changes or alternate paths based upon performance. ▪ Relationship management - Develop and maintain a wide range of key effective working relationships with the cooperative companies, travel agencies, and etc. ▪ Co-ordinate arrangements for the delivery of all seminars including room bookings, equipment, catering arrangements, liaison with internal and external and associate trainers/lecturer to ensure that courses run smoothly, and high levels of customer satisfaction are maintained. ▪ Respond promptly to participants inquiries and resolve all the enquires of participants. ▪ Ensure all participants receive the appropriate information, course outlines and instructions in a timely manner prior to the delivery date