Professional Qualification- CCIE Routing and SwitchingSummary of Technical Expertise- Cisco Routers and switches- Networking skills: Routing, Switching and MPLS/VPN/VPLS, SONET- L3 Protocol: BGP, OSPF, EIGRP, Multicast, QoS, Multicast VPN- Operating System: Cisco IOS, IOS-XR, IOS-XE and NX-OSEmployment History* High Touch Customer support engineer [Cisco Systems Australia]- Main engineer for Telstra Global- Duration: September 2016-now- Technology: IOS XR Platforms (CRS, ASR9000, NCS5K, NCS6K and XR12000), NX-OS (Nexus7000), IOS XE Platforms and IOS Platforms* Customer Support Engineer [Cisco Systems Australia]- Work on different technologiesIOS-XR, Routing Protocol, LAN Switching, WAN (POS/SDH), WAN Switching (Stratacom, ATM), Wireless - Responsibilities: Worked as senior engineer to support various technologies across Cisco platforms including CRS, ASR9000, NCS5K, NCS6K, XR12000, ASR1000 and Catalyst6500/6800 Expertise in technologies including IP/MPLS, Carrier Ethernet, L2/L3VPN, EVPN, Multicast/MVPN and System Architecture.* Associate System Engineer [Cisco Systems Korea]- Duration: 2000-2002- Technology: Wireless and MPLS-VPN Solution- Responsibilities: Provide any technical support to Account manager and customer to sell products. Prepare BMT: Create solution based on customer's requirements, co-work with 3rd party to meet this. Support pre-sales Cisco customer: Act as initial contact for tier-1 troubleshooting and provides information to any product inquiry.

Job: System Engineer - ISP (Korea Telecom)Duration: July 2000 - September 202Responsibilities:* Architect ISP manage network solution based on customer's design requirement.* Design testing plan (BMT, Bench Mark Test) to fulfil technical requirement. * Develop technical documentations and reports regarding infrastructure solutions.* Provide 1st hand support to customer including training new solution/product and initial troubleshooting.* Act as an interface between customers and Cisco Business Unit/TAC regarding high level technical issues. * Translate customer's business requirement into technical execution.