Jun-Ming Lin-Haines Email & Phone Number

Greater Philadelphia Area

Certified Tax Aide counselor for Federal and PA income taxes using Tax Slayer since TY 2016. Technology Coordinator for the suburban South Western Philadelphia District from late 2018. Responsible for the infrastructure needed for the various sites in the district to prepare and file customer income taxes. Each sites require it's own network, printers and system setups. Also responsible for general user (counselor) administration on loaned laptops and within TaxSlayer.

Lower Merion High School

Coach for JV Boys Ultimate Frisbee team. Licensed USAU Coach. Certified with all required National and PA state clearances. Youth Coach for various PADA youth leagues from 2015. Also served as a league coordinator and captain for various Philadelphia Area Disc Alliance adult leagues. Prior member of the PADA board. Also served on PADA's PR, communication, web site "silver" teams and various other committees.

Greater Philadelphia Area

Coordination of responsibilities of owners, staff and volunteers to ensure smooth operations of programs both on and off the field. Responsible for developing the team website, logistics, branding, marketing, business processes and partnerships and all things Phoenix that are NOT on the playing field.

Business Analyst for eCommerce Division. Returned to Comcast as a consultant to their existing customer buyflow and platform development agile teams. Designed and documented a standard development method to implement web forms, from creation to processing of the data entered in implemented forms, using existing Comcast systems and tools. User stories to implement dynamic digital targeting content per user's audience profiles.

Somerset Nj

Customer facing Business Analyst for PriceRight, the leading comprehensive solution for addressing the global pricing challenges faced by pharmaceutical manufacturers. Responsible for client spcific requirements to configure/customized data and rules used to implement the price modeling and task approval processes in PriceRight. Tasked with making client customizations a standard production process on a common code base. Solve for updates that would allow system releases to custom installations. Created sales presentations; functional demos, user documentation and end user training materials. User stories for application enhancements and QA (agile development and testing requirements).

Greater Philadelphia Area

Contract BA at Comcast for the eCommerce division. Mentored the BA team through the transition to Agile from a waterfall development process, driving program delivery in a more timely manner. Led multiple new programs and features for customers of the Comcast.com sales site. Improved usability while increasing buy flow completions. Key member of teams that reduced buy flow derails. Redesigned the Movers Edge program, improving the customer experience and tripling online orders while reducing processing errors and improving the surrounding business processes. Developed both system and business requirements for the initiative to integrate Sitecore with Adobe Audience Manager to provide a targeting ecosystem for internal and external targeting of customers. Documented the functional requirements for business users. Partnered with other Comcast contractors to prepare for the TWC merger, including a merger microsite and internal system processing changes. worked with the business teams' contractors to ensure readiness for the merger. (Note that the merger was called off in April of 2015)

Malvern, Pa

Managed the requirements for the greenfield development of Contract Symphony, an enterprise solution for health insurers to manage all aspects of provider contracting, from legal to medical, to claims systems requirements.- Provided initial requirements to help the business case.- Created high level functional design and requirements, supervising offshore BAs to document same.- Oversaw offshore development and QA, developed sales presentation and user training- Provided Technical Functional Sales SupportSenior Implementation Consultant for first 4 Contract Symphony customers- Collaborated with clients to assess needed business process re-design for system integration- Detailed all ETL needs for initial system loads- Designed or provided requirements for ongoing data updates- Provided training for client super users, trainers and system support personnelDesigned integration from Contract Symphony to ClaimsXTens to transfer contract payment terms and conditions to the claims processing code auditing system.Part of the reengineering team for ClaimsXTen to slash implementation times and enable more custom client sales.

West Chester Pa

North American Data Warehouse Support Team Lead.Lead a small team of DBAs and developers that supported the North American DW for Masterfoods Inc.Drastically reduced overnight call outs and general support tickets through a combination of ETL redesigns, system upgrades and business process re-engineering. Aligned systems and teams to improve overall data flow and general logistics. Member of a quality assurance team for Flavia coffee. Responsible for taste testing coffee shipments for on site manufacturing. Barista award for a chai tea recipe!

B.A. Liberal Arts, Music, Chem, Psych, Sculpture, Anthropology

Activities and Societies: Student Manager Penn Catering, Penn Choir, Student Gov. Representative

Master Science, Computer Science

Activities and Societies: Teaching Assistant. Computer Lab Technical Support