Jun Nguyen Email and Phone Number

Analyzed the needs and delivered training programs forBusiness Development Department to update knowledge& skills for the salesforceProvided training & coaching for supervisors about theproducts, SOPs, advanced sales skills & soft skillsCustomized & monitored functional training roadmap

Worked directly with cross-functional teams (Product,Operation, MKT, Legal, etc.) to design & optimize SOPsMaintained & managed project timelines, expectations,tasks, and resources for BD Dept.Cooperated with Product department in upgrading CRMTool functions.Proposed recommendations in fraud detection andprevention processes

Worked directly with Business Development Departmentto set up & edit CampaignCollaborated with Business Development Department toresolve issues (changing Merchant Commission, DealProblem, etc.)Managed request from MKT and assigning to teammembersSet up and managed Merchant commission on thePlatform.Cooperated with other departments in upgrading Toolfunctions

Managed & Updated SOPs on Document Systemaccording to ISO 9001:2015Monitored & controlled Machines calibration dateSupporting Internal AuditActively resolved Issues related to SOPs and Calibration