Jun Peng Email & Phone Number

Canada

Vancouver, British Columbia, Canada

Fremont, Ca, Usa

Supported production team and improved the quality of the products.Provided the team with technical support and training.Analyzed the operational issues and installation of new equipment.Setup and Maintained PXE servers for image installation.Created Standard Operation Procedures for manufacturing team to follow.Conducted First Article Inspection for improvements with detailed reports before mass production begin.Tested, analyzed, and supported for NPI products with the team before mass production.Run automation or manual diagnostic tests ensured products meets customer requirements and specifications.Supported RMA for the DOA units troubleshoots and analyzed the root cause.Ensured project deadlines are met.

Fremont, California, Usa

Conducted the quality control tests for industrial PCs.Defined incoming/outgoing QC test plans for all the networking products.Ensured necessary steps are taken so that the next batch of production is free from defects.Wrote and maintained the standard operating procedures and quality control checklist.Performed diagnostics tests, stress tests and burn-in tests on HDD, SSD, RAID card, CPU, RAM, network appliances, and modules, etc.Configured hardware, software, and firmware installations on outgoing systems.Tested the quality of the product or service or process against the set benchmark or with quality standards, at every stage of the production.Tested the process of production – check if the equipment is in good working condition, the workspace is clean & tidy and workers maintaining personal hygiene.Tested the quality of the incoming inventory and raw materials.Analyzed test logs, results, and procedures for product quality improvement.Ensured good quality and durable packaging are used to avoid any damage during the handling and delivery process.Performed wiping, sanitizing and disposing on returned/RMA HDD and data storage devices.Managed, troubleshoot, repair, and report RMA systems.Worked with client’s TAC for further failure analysis and provide detailed reports.Provided customer services with onsite support and training.

Santa Monica, California

Provided customer services and ensured customer satisfaction.Trained new student workers.

Gaborone, Botswana

Addressed customer concerns and complaints with a positive attitude.Managed purchase orders, sales, inventory, and employees’ payroll.Maintained store staff by recruiting, selecting, orienting, and training employees.Ensured availability of merchandise and services by maintaining inventories.Secured merchandise by implementing security systems and measures.Prepared promotional materials and displays.

Bachelor'S Degree, Industrial Technology Concentrate In Computer Electronics And Network Technology Minor In Buss. Mgnt, Gpa 3.64

Bachelor Of Science (Bs), Engineering

Activities and Societies: Alpha Gamma Sigma (AGS) SMC, ISF, CSA

Diploma, Building And Civil Engineering