Jun Schafer Email & Phone Number

United States

San Diego County, California, United States

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San Diego County, California, United States

Washington D.C. Metro Area

8 years experience as U.S. Chief of Staff providing assistance to the President, COO and Board of Directors of this biopharmaceutical company. Primary responsibility was liaison between U.S. based clinical trial staff, global corporate partners and Japanese parent company. • Assist in strategic planning with senior managers by providing research and analysis on chemical markets or trade opportunities• Lead weekly senior management administrative conference with Japan, and attend board meeting• Oversee preparation of financial statements for distribution to internal managers, investors and FTC• Ensure budgets and schedules meet corporate requirements• Administer all HR services including recruiting, hiring, benefits, 401K administrator, payroll• Set up internal office operation policies and procedures

Washington D.C. Metro Area

Develop Web-based medical content suitable for Japanese market. Managed cross-functional teams in the U.S. and Japan to develop business models for a pre-IPO e-commerce start-up.• Open untapped markets and initiated referral agreements with corporations and government throughout Asia• Oversee communication with board members, marketing team and clients in Japan• Provided regular status reports to international management and investors• Hire medical literature and translation specialists, edit and approve translated content• Managed Web and graphic design teams, site testing, localizing and site maintenance

Baltimore, Maryland Area

5 years experience in international customer service and relationship marketing to high-end corporate clientele. Managing service to 500+ key accounts including the Japanese, Sri Lanka, Indonesian, Indian Embassies, Mitsubishi International Corporation, Sumitomo Corporation, Hitachi Corporation. • Host dignitaries and business leaders from the U.S. Japan, China, India, Pakistan, Indonesia and Sri Lanka• Direct customer service teams representing $6 million in international revenues at the #1 hospital in the united states• Supervise staff of 15 international customer service representatives who serviced corporate, government and private accounts• Develop acquisition and retention programs that achieved a revenue growth of more than 100% annually for 4 consecutive years• Initiate internal and external customer service surveys to ensure a high level of service excellence. Maintained 95% return customer rating• Maintain director-level relations with most major Japanese-owned corporations in Washington D.C. and Baltimore

Wilmington, Delaware

4 years of managing U.S. subsidiary of Japanese Chemical export company. Managed project based budgeting, forecasting and reporting to various departments in Japan. My duties involved:• Provide translation between Japanese and English in various department meetings. Management of regional service teams in competitive service industry• Produce project based invoices in Japanese with extensive communication with various departments both in Japanese and English