Jun Wei Teo Email & Phone Number

Singapore

Singapore

• Led the project of setting up Fraud Killswitch IVR initiative and conducted User Acceptance Testing (UAT), leading to a 90% fall in fraud related interactions.
• Built an interaction analytics dashboard that tracks the interactions with compliments or complains leading to a more efficient Quality Management.
• Led the Collection team setup, including calling line and QM forms.

Singapore

• Elevated the gross profitability (GP) of the Johnsons' Baby Bath portfolioby proposing harmonizing and rationalizing of products, resulting in a 3million USD savings for the portfolio
• Analyzed Excel data to understand GP trends and propose potential GPimprovement opportunities for presentation to the leadership team
• Produced basic financial data analysis for the team

Singapore

• Oversaw distribution of goods by coordinating with logistic members toensure goods were delivered on time
• Managed warehouse operations through Prime Day 2021 and made over20000 shipments in a day

Singapore

• Tracked customers’ orders using Grab's dashboard to ensure the orders arecompleted and accounted for
• Coordinated with riders, customer service and team leader to resolvecustomer order issues to achieve timely delivery to customers

Singapore

Planned and executed the training for a group of 30 soldiersConducted presentations to superiors and briefing to subordinatesAttained the Army safety steward award

Bachelor'S Degree, Chemical And Biomolecular Engineering, 4.33

Bachelor'S Degree, Economics, 4.52