Jun Wei Teo Email & Phone Number

Singapore

Singapore

• Led the project of setting up Fraud Killswitch IVR initiative and conducted User Acceptance Testing (UAT), leading to a 90% fall in fraud related interactions.• Built an interaction analytics dashboard that tracks the interactions with compliments or complains leading to a more efficient Quality Management.• Led the Collection team setup, including calling line and QM forms.

Singapore

• Elevated the gross profitability (GP) of the Johnsons' Baby Bath portfolioby proposing harmonizing and rationalizing of products, resulting in a 3million USD savings for the portfolio• Analyzed Excel data to understand GP trends and propose potential GPimprovement opportunities for presentation to the leadership team• Produced basic financial data analysis for the team

Singapore

• Oversaw distribution of goods by coordinating with logistic members toensure goods were delivered on time• Managed warehouse operations through Prime Day 2021 and made over20000 shipments in a day

Singapore

• Tracked customers’ orders using Grab's dashboard to ensure the orders arecompleted and accounted for• Coordinated with riders, customer service and team leader to resolvecustomer order issues to achieve timely delivery to customers

Singapore

Planned and executed the training for a group of 30 soldiersConducted presentations to superiors and briefing to subordinatesAttained the Army safety steward award

Bachelor'S Degree, Chemical And Biomolecular Engineering, 4.33

Bachelor'S Degree, Economics, 4.52