Jun Wei Teo Email & Phone Number

• Handle and resolve end to end post-sales queries for TikTok advertising products, across the scope of Measurement, Commerce and Performance categories.• Troubleshooting issues related to Mobile Measurement Partners (MMPs) and other third-party tracking tools such as Google Analytics.• Own and drive query resolution through collaboration with Product & Eng groups to resolve all types of technical or product queries.• Manage escalations workflows with internal XFN teams across Product teams, act as Voice of Customer for fixes and advocate for efficient resolution.• Engage and support new product launches across the advertising platform, bridging communications between Sales, Product and Engineering teams.• Plan, create and deliver AdTech training to outsourced vendor-ops personnel

Singapore

Singapore

• Triage and resolve technical issues stemming from advertisers' usage of advertising solutions and escalating to a consultant when appropriate for further troubleshooting.• Discern product confusion from bugs, identify solutions, and advise the customers to accomplish the advertisers desired outcome• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the advertisers• Partner closely with the consultant/sales team to resolve customer issues, prioritize, and build market or vertical plans for technical services• Prioritize product workflow queues based on SLAs to manage volume, assignment, and escalation support for issue resolution and customer escalations• Working with client-side web technologies (e.g., HTML, CSS, JavaScript) and with RESTful APIs, SQL, XML and HTTP protocols.• Troubleshooting advertising technologies such as pixels, ad servers, auctions and delivery

Singapore

• Lead BA in product team consisting of developers/Ops/interns, in-charge of managing and planning the team’s pipeline/capacity and leading daily stand-ups in a scrum-master role using AGILE methodologies.• Overseen the design, development and testing coordination for parallel implementations of 5 external interfaces (API + SFTP) within the span of 2 months, to support the client’s response to COVID-19.• Facilitated Service Request (SR) processes starting from requirements gathering, effort estimation, build, test, documentation to PROD deployment.• Developed a skillset for end-to-end solution from front-end interactions, to back-end rules and external system interfaces

Singapore

• Reviewed current state process flows of IT Service Management processes and identifiedrecommendations for future state process flows.• Assisted in the development of future state IT Service Management process flows includingIncident, service request, problem and change management.• Developed standard operating procedures and guidelines for IT Service Managementprocesses including change management, incident management, problem managementand release management.• Experience in IT Service Management processes, application management services support(AMS) model and the use of Remedy tool.

Singapore

• Identify & track new/potential Oil & Gas (O&G) projects in Asia.• Analyze growth potential of identified projects to support BD team’s goal in increasing profitability of Thiochemicals BU.

Singapore

• Assisted in wastewater plant digitalization efforts and compiled the process equations for specific treatment processes

Singapore

• Responsible for designing, implementing and delivering Sensory Test for Abott Laboratories, which included central location testing for sample size of 170 respondents. • Worked closely with market analysts in formulating customized research solutions such as brand equity testing and segmentation testing.• Contributed supplementary insights by conducting secondary research on existing market trends, projections and forecasts.• Assisted in client service essentials which involve project design, research methodology, conceptualization, project costing, proposals and client management. • Attained insightful knowledge of FMCG industry and consumer behavioral trends.

Beijing City, China

First Singaporean Intern at HTC ViveContent Operations Management• Reviewed latest VR (Virtual Reality) content and conversant with more than 1000 VR applications.• Updated the store landing page with the latest premium VR content every week and selected content to be used for various marketing promotions.• Acted as liaison between top Chinese VR developers and the US Global Vive Team.Community Management• Planned and executed strategies for customer engagement and acquisition including social media promotions (Weibo/Forums/WeChat) and high-profile community offline events (i.e. Tencent Shadow Tracker launch, SOREAL VR Fan meeting).• Coordinated many con-current weekly promotions within tight timeline.• Improved social media presence from 2000 followers to 50000 followers on WeiboWorked closely with technical team in Taiwan to obtain platform backend data as well as the US Viveport team for cross-national promotions and content acquisition. Analyzed business and social data to improve and guide decision making.Viveport, the app store for Virtual Reality (VR), is a global destination for VR content and experiences. Our mission is to unleash human imagination from the limitations of reality and democratize access to the world's most diverse selection of immersive experiences, HTC Vive is a first-of-its-kind virtual reality platform designed by HTC and Valve.

Master Of Business Administration - Mba

Certificate In Web Development, Computer Software Engineering

9-week full-time intensive coding bootcamp learning HTML, CSS, Bootstrap, JavaScript ES6, SQL, git, GitHub, Heroku and Ruby on Rails..

Bachelor Of Engineering (B.Eng.), Chemical Engineering With Honours

Activities and Societies: NUS i.CARE Vice-president | NUS Climbing Club

Entrepreneurship/Entrepreneurial Studies

NCBJ17 The NUS Overseas Colleges (NOC) internship programme offers selected NUS undergraduate students a unique opportunity.

Bachelor Of Business Administration (Bba), Entrepreneurship/Entrepreneurial Studies