Jun Wei Teo Email & Phone Number

• Handle and resolve end to end post-sales queries for TikTok advertising products, across the scope of Measurement, Commerce and Performance categories.
• Troubleshooting issues related to Mobile Measurement Partners (MMPs) and other third-party tracking tools such as Google Analytics.
• Own and drive query resolution through collaboration with Product & Eng groups to resolve all types of technical or product queries.
• Manage escalations workflows with internal XFN teams across Product teams, act as Voice of Customer for fixes and advocate for efficient resolution.
• Engage and support new product launches across the advertising platform, bridging communications between Sales, Product and Engineering teams.
• Plan, create and deliver AdTech training to outsourced vendor-ops personnel

Singapore

Singapore

• Triage and resolve technical issues stemming from advertisers' usage of advertising solutions and escalating to a consultant when appropriate for further troubleshooting.
• Discern product confusion from bugs, identify solutions, and advise the customers to accomplish the advertisers desired outcome
• Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the advertisers
• Partner closely with the consultant/sales team to resolve customer issues, prioritize, and build market or vertical plans for technical services
• Prioritize product workflow queues based on SLAs to manage volume, assignment, and escalation support for issue resolution and customer escalations
• Working with client-side web technologies (e.g., HTML, CSS, JavaScript) and with RESTful APIs, SQL, XML and HTTP protocols.

Singapore

• Lead BA in product team consisting of developers/Ops/interns, in-charge of managing and planning the team’s pipeline/capacity and leading daily stand-ups in a scrum-master role using AGILE methodologies.
• Overseen the design, development and testing coordination for parallel implementations of 5 external interfaces (API + SFTP) within the span of 2 months, to support the client’s response to COVID-19.
• Facilitated Service Request (SR) processes starting from requirements gathering, effort estimation, build, test, documentation to PROD deployment.
• Developed a skillset for end-to-end solution from front-end interactions, to back-end rules and external system interfaces

Singapore

• Reviewed current state process flows of IT Service Management processes and identifiedrecommendations for future state process flows.
• Assisted in the development of future state IT Service Management process flows includingIncident, service request, problem and change management.
• Developed standard operating procedures and guidelines for IT Service Managementprocesses including change management, incident management, problem managementand release management.
• Experience in IT Service Management processes, application management services support(AMS) model and the use of Remedy tool.

Singapore

• Identify & track new/potential Oil & Gas (O&G) projects in Asia.
• Analyze growth potential of identified projects to support BD team’s goal in increasing profitability of Thiochemicals BU.

Singapore

• Assisted in wastewater plant digitalization efforts and compiled the process equations for specific treatment processes

Singapore

• Responsible for designing, implementing and delivering Sensory Test for Abott Laboratories, which included central location testing for sample size of 170 respondents.
• Worked closely with market analysts in formulating customized research solutions such as brand equity testing and segmentation testing.
• Contributed supplementary insights by conducting secondary research on existing market trends, projections and forecasts.
• Assisted in client service essentials which involve project design, research methodology, conceptualization, project costing, proposals and client management.
• Attained insightful knowledge of FMCG industry and consumer behavioral trends.

Beijing City, China

• First Singaporean Intern at HTC ViveContent Operations Management
• Reviewed latest VR (Virtual Reality) content and conversant with more than 1000 VR applications.
• Updated the store landing page with the latest premium VR content every week and selected content to be used for various marketing promotions.
• Acted as liaison between top Chinese VR developers and the US Global Vive Team.Community Management
• Planned and executed strategies for customer engagement and acquisition including social media promotions (Weibo/Forums/WeChat) and high-profile community offline events (i.e. Tencent Shadow Tracker launch, SOREAL VR.
• Coordinated many con-current weekly promotions within tight timeline.

Master Of Business Administration - Mba

Certificate In Web Development, Computer Software Engineering

9-week full-time intensive coding bootcamp learning HTML, CSS, Bootstrap, JavaScript ES6, SQL, git, GitHub, Heroku and Ruby on Rails..

Bachelor Of Engineering (B.Eng.), Chemical Engineering With Honours

Activities and Societies: NUS i.CARE Vice-president | NUS Climbing Club

Entrepreneurship/Entrepreneurial Studies

NCBJ17 The NUS Overseas Colleges (NOC) internship programme offers selected NUS undergraduate students a unique opportunity in.

Bachelor Of Business Administration (Bba), Entrepreneurship/Entrepreneurial Studies