- Managing strategic client relationships and key accounts.- Leading teams to achieve revenue targets and client satisfaction.- Collaborating cross-functionally to drive client success and identify growth opportunities.- Providing strategic guidance based on industry knowledge.- Monitoring account performance and identifying areas for improvement.- Representing BPC at industry events to foster new business opportunities.

ACI Worldwide is a global leader in Real-Time Payments with over 45 years of experience. More than 7,000 organizations around the world rely on ACI solutions. ACI's presence in Pakistan is a key part of its Growth Markets Strategy. As the Country Manager for ACI Worldwide my objective is to successfully launch and grow ACI's presence in Pakistan. Key responsibilities include:- Development of new market territory for ACI- Identification and integration of channel partner (Systems Ltd)- Facilitation of partner capabilities for services and pre-sales support- Design and implement market expansion strategies- Generation of a robust qualified lead pipeline- Market ACI flagship products (Base 24, Issuance, Acquiring, Payment Hub & Fraud Prevention)- Engagement with key stakeholders including banks, telecos, fintech, and regulator.- Drive results and deliver value to ACI Worldwide

- Responsible for sales & account management, new business development, and establishing channel partnerships for the Asia Pacific region- Proven track record of managing key accounts and maintaining relationships with Tier 1 clients, including UBL, ABL, BAFL, Brac Bank, MCB Islamic, BOP, etc.- Skilled in collaborating with clients' business, technology, product, and administration teams to drive sales closures- Proficient in project lifecycle management with a focus on dispute resolution, milestone tracking, and achievement- Market TPS products like Card Management Systems, ATM Driving and Bill Payments- Experienced in leading remote market research and surveys to identify new sales and service opportunities for growth- Implementing effective sales processes, systems, and tools to manage and track sales performance

- Worked at NCR Pakistan office as part of NCR's Growth Market network including Turkey, Egypt, Jordan, and Lebanon- Focused on driving digitization in the region through NCR's product and services offerings- Accountable for the country's profit and loss and reported directly to regional leadership- Maintained relationships with key stakeholders including banks, telecommunications companies, national payment processors, and regulators- Managed NCR's hardware, software, and services portfolio to deliver comprehensive solutions to clients

- Achieved yearly sales quota while ensuring retention and acquisition of new customers- Provided strategic consultancy services to existing and potential clients, including business planning and product pitching-Cultivated strong, long-term business relationships with key clients and prospects, including Allied Bank Limited, Bank AL Habib, Bank of Punjab, Dubai Islamic Bank, MCB Islamic Bank, Silkbank, Soneri Bank, Standard Chartered Bank Pakistan, Meezan Bank and UBL- Developing and delivering pre-sales presentations, product demonstrations and proposals.- Negotiating contracts, pricing, and terms and conditions with customersProviding regular reporting on sales performance, pipeline, and forecasting to senior management- Staying up-to-date with industry trends and developments, and identifying new market opportunities

- Implemented an effective customer service governance framework that aligns with organizational regulatory requirements and industry best practices- Managed a product portfolio that includes TCS Hazir, Yayvo.com, and TCS Sentiments- Provided exceptional customer service and support by addressing customer inquiries, resolving issues, and ensuring customer satisfaction- Monitored customer feedback and implemented improvements to enhance customer experience- Collaborated with cross-functional teams to ensure smooth product delivery and customer support- Demonstrated a deep understanding of customer service best practices and kept up-to-date with industry trends and advancements