Junaid Ashraf Email & Phone Number

Abu Dhabi, United Arab Emirates

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

-Lead contract negotiations, securing favorable terms and ensuring compliance with aviation regulations.-Administer and manage a portfolio of airport contracts, overseeing adherence to service levels and financial commitments.-Implement risk management strategies to predict & mitigate contractual risks and ensure operational continuity.-Responsible for financial aspects of contracts, including budgeting, cost analysis, and invoice processing, to uphold fiscal integrity.-Foster strong relationships & dialogue with airlines, vendors, and regulatory bodies, influencing stakeholder engagement and partnership development.-Drive service improvements and strategic sourcing initiatives, contributing to the airport's operational excellence and strategic objectives.-Monitor vendor performance against SLAs, ensuring high-quality airport services and compliance with contractual obligations.

Abu Dhabi, United Arab Emirates

-Etihad Airways Operational representatives for 24 x 7 Operations including daily operational planning and support to the GHA.-Spearheaded operational auditing, ensuring adherence to operational efficiency, service design standards & tracking customer experience in our lounges.-Manage team of over 200 employees from 35 nationalities, emphasizing training programs to elevate on-time performance and service delivery.-Maintained 95% on-time service against a target of 92.5%.-Implemented change management strategies to improve service processes, identifying service gaps and ensuring mitigation plans are in place.-Oversaw the migration of the digital PSS (Passenger Service System) cutover within 14 days. Oversaw the Operational Readiness of Abu Dhabi International Terminal to Zayed International Airport through 3 phrases within 15 days.

Kochi, Kerala, India

-Led startup operations from the contract awarding stage to service delivery across 2 terminals and later replicated in 2 additional airports (Cochin International Airport, Chennai International Airport & Ras Al Khaimah Airport)-Led the product development for the new ERP solution & website, focusing on authenticity & user experience through a customer-centric approach.-Established effective procurement and partnership frameworks through corporate tie-ups & contracts, significantly reducing operational costs while maintaining high service standards. -8% reduction in operating costs. Generated ARR of $900,000-Developed and executed comprehensive training programs, fostering a culture of respect, continuous improvement, and accountability among team members. -Recruited over 140 service professionals & crew, adhering to cultural diversity protocols.

Abu Dhabi

- Led the Etihad and GHA team and worked with 22 customer airlines.- Designed and implemented Key Performance Indicators (KPI) to audit growth & strategic goals, team performance & feedback collection to identify operational risks and develop mitigation plans.- Focused on leading staff, implementing operating procedures and ancillary revenue targets.- Led approx. 250-300 service professionals per shift between Etihad & 22 customer airlines. Utilized data intelligence to streamline service design processes, achieving significant improvements in customer relationship management and operational efficiency.- Championed customer focused service initiatives, leading to a notable increase in customer satisfaction and service recovery success rates

- Orchestrated station operations with an unwavering focus on safety, leading to the implementation of critical safety initiatives and the establishment of a zero-incident operational environment.- Rolled out SMS (SAFETY MANAGEMENT SYSTEM) along with training modules for ground staff.- Station Startup Operations for CCJ and AMD in India and SGN and MLE internationally. - Led GHA changes in 3 stations (BOM, TRV & CCJ), and Terminal Move in TRV. - Supported system cutover from Amadeus to Sabre for 3 stations (CCJ, COK, TRV) - Spearheaded strategic expansions and GHA transitions, demonstrating exceptional project management prowess and adaptability in dynamic operational landscapes.- Station Budgeting and managing operational budgets. Cheque Signatory for Indian Operations. - Budget Holder of $250,000 / year

- Station Startup at 2 stations for the airline from ground zero (AMD & CCJ)- Elevated airport operations through strategic leadership and service design innovation, recognized through rapid career advancement and the successful launch of operations at new stations.- Cultivated a high-performance team culture, aligning with organizational KPIs to ensure outstanding service delivery, operational safety, and punctuality.- Promoted 3 times within 2 years across 4 stations (BOM, TRV, AMD & CCJ) from Senior Airport Services Agent -> Duty Officer -> Airport Service Manager

Dubai, United Arab Emirates

Mba, Service Marketing And Finance

Bachelor Of Commerce - Bcom, Business/Commerce, General