A proud hotelier!An influential and dynamic Hotel Manager with 12 years’ experience working within luxury and 5* hotel environments and currently with budget destination hotels in west cost of Scotland. Optimising operational performance, customer service delivery and overall profitability through the development of robust strategies, business, sales and marketing plans.Demonstrating outstanding leadership techniques to manage senior leadership teams across all hotel operations including food and beverage, front of house, housekeeping, human resources, security, sales, marketing and facilities.With excellent project management skills, having been a part leadership team to pre-launch and successful opening of a high profile hotel including establishing and developing teams from the ground up.A strong believer of putting the customer at the heart of the business, and fostering customer centric cultures across all teams. Engaging directly with customers to understand expectations and tailoring future strategies and plans to optimise service delivery while achieving year on year growth.A leader who is not afraid to challenge the status quo, who empowers teams to be aspirational in their approach and who is proficient at uniting diverse agendas to achieve outstanding results.
Listed skills include Hotel Management, Hospitality, Hospitality Management, Hospitality Industry, and 46 others.
