Responsible for all Knocking e-commerce stores, including website maintenance, brand onboarding, admin work, and troubleshooting technical issues. Assist partners with integrating their warehouses and 3rd party logistics companies to Knocking for a seamless supply-chain. Manage five members of the e-Commerce team, delegate tasks, quality check work, and respond to queries. Research new protocols and create knowledge transfer documents for both internal and external use.

Execute shipping and logistics for Knocking Inc. Proactively address platform and operations issues for stakeholders. Troubleshoot shipping concerns and technical issues. Write knowledge transfer documents for internal and external use. Built upon current infrastructure by introducing five new integrations for brand partners. Maintain relationships with carriers and warehouse partners.

Responsible for handling Shopify merchant risk operation questions, monitoring the Shopify Payments gateway for fraudulent activity and Terms of Service violations, responding to merchant-buyer complaints, monitoring risk related Slack channels, and completing risk-related support escalations. Worked in tandem with Risk Analysts to get responses and resolutions implemented quickly.

Responsible for working phone, chat, and email shifts, helping over 1 million Shopify merchants with questions regarding website design, product setup, online store configuration, billing information, payment provider management, technical troubleshooting, account settings, SEO, marketing, and any other features of the Shopify Platform. For questions beyond-scope, I worked with my peers, escalated teams, and developers to resolve issues.

Worked to keep all patrons safe. Maintained pool chemistry/equipment. Developed and ran new community programs like dog swim day and art day. Led lifeguard and swim instructor team, handled PR concerns and first aid emergencies. Developed lesson plans, taught swim courses for all ages, and ran bronze level lifesaving courses.

Taught Lifesaving Society swimming program across all ultra/preschool/adult/older-adult/private/bronze levels. Prepared lesson plans and graded paperwork, maintained cleanliness of facility, maintained a safe pool environment, provided CPR and first aid in emergencies, performed maintenance in case of equipment failure, and responded to patron complaints and PR concerns.

Assisted swim instructors in the City of Toronto’s Learn to Swim program. Responsibilities included helping setup and clean the deck, maintaining a safe work environment, demonstrating swimming skills, interacting with patrons, and teaching the swimmers. Gatekeeper duties involved ensuring patrons entered the facility in ratio, logging the number of swimmers entering the pool, and enforcing safety policy.

Assisted with jobs such as oil, brake, tire, transmission and engine changes. Performed administrative tasks, created online presence for the business, and conducted Quickbooks finances. Taught new apprentices shop procedures. Developed critical thinking skills and intellectual curiosity. Enhanced communication techniques and client relationships.

Assisted Biosafety Officers at the Environmental Health and Safety office at the University of Toronto to develop safe work practice documents for institutional use. Responsibilities included researching and drafting new standard operating protocols for laboratory equipment and techniques, working on customizations for a web-based inspection app, and auditing courses offered by EHS to identify areas for improvement.