Managed multiple brands including Sun and SandSports, Under Armour, Nike, and Dropkick.Resolved over 1000 customer cases monthly usingSalesforce Service Cloud.Trained new team members, improving onboardingspeed and performance.Proficient in tools like Salesforce, Shipsy, SAP, andFluent.Contributed to process improvements by identifyinginefficiencies and suggesting solutions.Awarded Employee of the Month for exemplaryperformance.Consistently… Show more Managed multiple brands including Sun and SandSports, Under Armour, Nike, and Dropkick.Resolved over 1000 customer cases monthly usingSalesforce Service Cloud.Trained new team members, improving onboardingspeed and performance.Proficient in tools like Salesforce, Shipsy, SAP, andFluent.Contributed to process improvements by identifyinginefficiencies and suggesting solutions.Awarded Employee of the Month for exemplaryperformance.Consistently maintain high satisfaction ratings.Collaborated with logistics, warehouse, and techteams to improve customer experience. Show less

Coordinated logistics, including SKU scanning anddispatching.Assisted customers with abandoned carts to boostrevenue.Managed returns, exchanges, and refunds per policy.Collaborated with warehouse and logistics teams.Handled high-priority customer cases efficiently.Arranged pickups, inspected quality, and updatedinventory.

Utilized sales tools and techniques to retain existingcustomers.Collaborated with clients and management to assessperformance, resolve issues, and suggest improvements.Employed reselling techniques to maximize benefits forcustomers and the company.Followed up with clients on non-payment, negotiatedpayment plans, resolved disputes, and managed billinginquiries via calls and emails.

Identified customer needs through casual communication.Explained contracts, rental policies, and procedures clearly.Managed multiple phone lines for reservations, inquiries, and quotes.Coordinated vehicle transfers based on customer requirements.Oversaw vehicle maintenance, inventory, cash sheets, and daily reports.Inspected returned vehicles, handled complaints, and processed damage claims.Served as a liaison between customers and drivers for seamless vehicle delivery.

Handled inbound tours and activities at the travel desk.Collaborated with top international hotel brands (Hyatt, Marriott, Radisson, etc.) tomaximize revenue.Executed sales and marketing strategies: intro calls, branding materials, andmerchandising.Advised clients on banquet halls, meal arrangements, and team-building activities.Consistently achieved sales targets and drove revenue growth.Built long-term relationships with international clients (Germans… Show more Handled inbound tours and activities at the travel desk.Collaborated with top international hotel brands (Hyatt, Marriott, Radisson, etc.) tomaximize revenue.Executed sales and marketing strategies: intro calls, branding materials, andmerchandising.Advised clients on banquet halls, meal arrangements, and team-building activities.Consistently achieved sales targets and drove revenue growth.Built long-term relationships with international clients (Germans, Australians,Americans, etc.).Coordinated with departments (Operations, Transportation, Reservations) for smoothoperations.Created B2B and B2C itineraries, ensured timely follow-ups and deal closures. Show less

Responded to inbound calls for the Barclays Fraud Department.Handled sensitive information to protect customer account details.Assisted fraud victims with empathy, providing guidance on prevention.Supported Operations/Sales as needed by management.Trained in handling escalated complaints and meeting client needs.Experienced in upselling credit card and balance transfer offers.Served as a process trainer, mentoring new hires.