Junaid Malik Email & Phone Number

Lahore, Punjab, Pakistan

Lahore, Punjab, Pakistan

Lahore, Pakistan

Lahore, Pakistan

Lahore, Pakistan

 I am responsible to facilitate and ascertain customers, Jazz cellular Network Coverage complains, Data credit adjustments as well as Mobile financial services, improve business growth by acquiring customer needs, negotiating with customers and analyzing their demands and requests Formulate customer requirements and correspond to finance, marketing, customer support domains/ departments to ascertain the disposal and accuracy of Quality of services for customer satisfaction Being a Mass Recovery Executive we manage the liaisons with various internal teams / Domains as a middle man to resolve and enhance user end experience • Correlated to Network, Coverage fluctuations, Quality of Service, Cellular and Data Complaints, Mobile Financial Services/Jazz Cash and Credit Adjustments. • Flourish a proper resolution by compiling, rerouting complains/Queries to various levels of departments, including Finance, Marketing, Business and Technical Support, Credit Control, Front Desk Teams and Key Accounts Managers etc. Using technical, organizational, and customer knowledge to assist them in reincorporating Jazz products, offers and services in a highly superior manner.• Directly related to Accounts Management, work orders creations, corporate clients facilitation.•Analyzed the results and recorded the fluctuations in the computed values as compared to the standard SOPs• Describe/ discuss the query and explain its practice, consumption& operation to customers.• Providing critical information to all parties involved and following-up with departments to avoid any delays in customer resolution• Recommend, select, and help locate or obtain Services /Products based on customer requirements.• Serves as a basic point of contact for customers with complaints, queries, request, feedback etc• Responsible for proper scrutiny and recording of the complaints received from customers• Conducts research and complies answers for informational request from external customers

Lahore