Customer Operations Specialist
* Successfully managed the Storage Solutions portfolio across Canada consisting of over 200 projects which resulted in 115% increase in Storage business* Provided operational support to cross-organizational contacts to manage orders, billings, 3rd party procurement, forecasting, revenue/expense recognition and Accounts Receivable ensuring profitable project margins between 35% to 60%* Calculated and presented monthly forecasts to the business to keep in line with quarterly targets within plus or minus 1%* Streamlined the Storage Solution project management processes in order to introduce increased accuracy of results and reporting* Developed and maintained strong business controls which assisted in successful audits and ISO certification