Senior Underwriter
Current• Reviewing and resolving Executive\Ombudsman level high profile Escalations• Handling and completing Error & Omissions, coverage interpretation, Claim litigation • Investigating flagged policies, assess and provide action directions according to risk guidelines • Conducting in-depth analysis of Fraudulent policies and take actions as per processes and guidelines• Holding calibration sessions within department on various subjects and topics to achieve consistency• Prepare and deliver presentations, authoring job aids and processes for continuous improvement of the department to stay up to date with trends and technology• Handling referrals\applications from frontline agents, analysis of documents, providing guidance and making decisions on risk eligibility• Analyzing risks and making decisions based on underwriting parameters and guidelines with strong focus on customer service • Providing explanations and interpretations to frontline agents for better understanding of product and deliver exceptional service to customers as per their needs• Complex risk analysis and underwrite the information to examine that risk within risk appetite • Providing coaching and training to agents to stay abreast with constant process modifications and implementations for overall improvement in performance and keeping up with challenges of dynamic insurance industry• Reviewing referrals for exceptions and concessions, devising creative solutions for unconventional risk portfolios• Examining documents received from clients such as lease agreements, property titles, vehicle registrations, jewelry appraisals, property encroachments etc., validate legitimacy and action policies accordingly • Intensive analysis of special risks, attention to little details, and brainstorm to provide creative solutions and strategy to accommodate risk in adherence to company philosophy and guidelines
