Demand Planning & Procurement:• Established strong supplier relationships by proactively following up with sales, suppliers, clearing agents, finance, and shipping lines, overseeing the end-to-end procurement process, and ensuring the timely arrival of goods.• Developed a robust system for cleaning sales history data from the influence of internal and external events, maintaining a comprehensive learning log to improve the accuracy of demand projections.• Incorporated Quick Service Restaurants (QSR) drop shipment orders into demand planning, optimizing procurement to meet their unique volume and timing requirements.• Established strong relationships with QSR chains, serving as the primary liaison for seamless order coordination.Warehousing & Inventory:• Monitored and continuously improved Customer Service Metrics, focusing daily on critical KPIs like Customer Verified Full On-Time (CVFOT), On-Time In-Full (OTIF), and Quantity Compliance to enhance service quality.• Regularly assessed Supply Chain cost overhead monthly, taking prompt corrective actions when required to maintain cost-effectiveness.• Successfully monitored and managed Slow-Moving and Non-Moving Stock categories, optimizing inventory turnover and minimizing storage costs.• Managed drop shipment orders for QSR fast food chains, ensuring timely and accurate deliveries directly to their locations.• Customized inventory and delivery processes to meet the specific needs of QSR partners.

• As an operations supervisor in the supply chain department, I managed a pivotal role in warehouse operations for a short period.• My responsibilities included overseeing data entry and supervising warehouse activities. I efficiently coordinated inventory processes, ensuring accurate and up-to-date data entry for efficient tracking and management. • I led a team in the warehouse, optimizing workflows and implementing safety protocols. I facilitated seamless material flow, minimizing errors and enhancing productivity. My role demanded excellent communication skills to liaise with data entry personnel and warehouse staff. • My tenure as an operations supervisor improved overall supply chain efficiency and customer satisfaction.

• As a Warehouse Administrator, I've been responsible for overseeing the day-to-day warehouse operations, ensuring that they run smoothly from start to finish. This includes managing Inbound processes, which involve receiving and storing incoming goods, and outbound operations, which include picking and packing products for shipment. Handling returns was a crucial part of my role, where I managed the processing of goods returned to the warehouse and products rejected by customers.• Inventory control was central to my work, involving regular cycle counting and comprehensive weekly and monthly inventory checks. Accurate inventory management was vital for making informed decisions and ensuring stock levels matched demand.• My commitment to quality and safety, following Nestle Good Warehousing Practices (NGWP), has been unwavering. Quality assurance encompasses proper product handling, storage, and preservation. Safety observations are integral, requiring vigilance to identify potential hazards and strictly adhere to safety protocols.• Conducted Daily operation review (DOR) with the team to review performance through KPIs using SMART goals, solving issues, coaching, and agreed-on action plans with problem-solving skills.• Effective coordination and collaboration are essential. I've worked closely with the sales team, aligning our operations with their forecasts to optimize inventory and distribution. Collaboration with the customer service team has been vital in meeting specific customer needs. I've also interacted with the management to ensure our operations align with organizational objectives.• Reporting was a significant aspect of my role. I've prepared daily stock and sales reports. Meeting the requirements of the customer service and cash van sales teams using Handheld (HHT) devices. These reports provide critical insights into stock levels and sales trends.

• During my tenure, I successfully orchestrated development and customer management initiatives throughout the Order2Cash process, skillfully addressing challenges and forging invaluable customer relationships. My role encompassed capturing, validating, and monitoring sales orders in strict accordance with customer LPOs, ensuring precision and compliance. I consistently generated daily stock and sales reports, offering a comprehensive sales overview that was instrumental in decision-making.• My responsibilities extended to liaising with the warehouse and distribution teams, effectively managing non-commercial claims, returns, and refusals, and meticulously processing credit notes within the system. Furthermore, I took the lead in streamlining the direct delivery cash van process for (HHT) Handheld devices, from trip creation to settlement, catering to the sales team's specific needs.• I was a keen data analyst, adept at producing insightful reports on the volume, value, and trends of CRR and CFR. I also assumed a leadership role in conducting daily and weekly operational reviews, focusing on safety, cost, and service parameters. These reviews were accompanied by robust engagement with team members, fostering a culture of continuous improvement and enhancing performance in alignment with KPIs.• Lastly, I excelled in daily administrative tasks, from meticulous filing to workspace organization, ensuring error-free and timely data entry in the SAP system, and maintaining operational efficiency.

• I excelled by orchestrating the scheduling and dispatching of drivers to meet daily operational demands. With a profound ability to efficiently lead and oversee a team of 2,000 drivers, I ensured seamless operations. I meticulously organized rest hours, handled data entry tasks, and streamlined internal communications among various departments to optimize our workforce.• My commitment extended beyond the daily grind. I supplied vital, real-time information to our manager, enabling swift decision-making and ensuring operational fluidity. I demonstrated my unwavering dedication to safety and efficiency in critical situations by promptly notifying managers of emergencies or severe transportation and operational issues.• My commitment to precision was unwavering. I implemented stringent checks to ensure the accuracy of our systems and scheduling, thus guaranteeing the reliability and dependability of our transportation operations. My dedication and attention to detail were pivotal in achieving operational excellence.

• As an IT technician, I was entrusted with daily troubleshooting, system installation, assembly, updates, and maintenance. These tasks were integral in upholding the operational integrity of the organization's IT infrastructure.• My consistent dedication to ensuring system reliability and performance optimization solidified my position as a crucial team member in the IT department.• I played a pivotal role in safeguarding the efficiency and functionality of our technology, contributing significantly to the smooth running of essential IT services.