Provide comprehensive technical support for hardware, software, and networking issues, ensuring minimal downtime and enhanced productivity.Manage and troubleshoot Windows, Mac OS, and Linux operating systems across various workstations and servers.Oversee the installation, configuration, and maintenance of computers, peripheral devices, and enterprise software applications.Administer and manage Active Directory, including user account creation, group policy updates, and security permissions management.Manage IP phone systems, biometric devices, including setup, configuration, troubleshooting, and regular maintenance to ensure seamless communication for all employees.Ensure network stability by monitoring and resolving connectivity issues, supporting VPN and remote access solutions.Lead IT support for office relocations, including planning and executing hardware setups, network configurations, and system integrations.Handle ticket management through ServiceNow, ensuring timely responses, tracking issue resolution, and maintaining service level agreements (SLAs).Administer user account management across various platforms and systems, maintaining user access rights, password resets, and multi-factor authentication.Coordinate with vendors for hardware and software procurement, installation, and maintenance.Implement security measures, including system updates, antivirus deployment, and firewall configurations to protect the company from potential threats.Assist with server maintenance, data backup, and recovery procedures to safeguard critical business data.Provide technical training and support to employees, helping them effectively use new and existing technologies.Document technical processes, solutions, and best practices to improve efficiency and knowledge sharing within the IT team.Collaborate with cross-functional teams to assist in system upgrades, software implementations, and special IT projects.

Provided first-level technical support for troubleshooting hardware, software, and network-related issues, ensuring timely resolution of user concerns.Assisted in the setup, configuration, and deployment of desktops, laptops, and mobile devices across the organization.Managed basic network troubleshooting, including resolving LAN/WAN issues and supporting wireless network connectivity for employees.Handled user account management, including creating and maintaining accounts in Active Directory, password resets, and access permissions.Supported the installation and update of software applications, ensuring all devices were running the latest versions and patches.Assisted in IP phone setup, CCTV configuration, management, troubleshooting, ensuring smooth communication across departments.Monitored and responded to IT support tickets, ensuring adherence to service level agreements (SLAs) for issue resolution.Performed routine maintenance and updates on computer systems, ensuring optimal performance and minimal downtime.Documented common technical issues and solutions to streamline troubleshooting and improve support efficiency.Collaborated with senior IT staff on larger projects such as office moves, network upgrades, and hardware rollouts.Provided basic training to employees on how to use software, troubleshoot common issues, and follow best practices for IT security.

Provided first-level technical support for hardware, software, and network-related issues for over 50 users, ensuring smooth day-to-day operations.Assisted in troubleshooting and resolving technical problems related to desktop systems, laptops, printers, and peripherals.Supported the IT team in setting up, configuring, and maintaining workstations for new employees.Collaborated with the team to manage and monitor network connectivity, resolving basic issues with VPN, LAN/WAN, and wireless networks.Helped manage Active Directory accounts by creating, updating, and removing user profiles.Conducted routine system updates, software installations, and patch management across multiple devices.Assisted in maintaining documentation for IT processes, solutions, and FAQs for internal use.Supported data backup, recovery, and inventory management processes.Developed effective communication skills by responding to support tickets via phone, email, and in-person interactions.