Junaid Malik Email & Phone Number

Rawalpindi, Pk

Islamabad, Islāmābād, Pakistan

• Build and maintain strong, long-term relationships with clients.• Serve as the primary point of contact for client inquiries, concerns, and feedback.• Regularly communicate with clients to understand their needs, expectations, and satisfaction levels.• Collaborate with sales teams to pursue new business opportunities within the client portfolio.• Oversee the execution of client projects, ensuring they are completed on time, within scope, and budget.• Monitor project… Show more • Build and maintain strong, long-term relationships with clients.• Serve as the primary point of contact for client inquiries, concerns, and feedback.• Regularly communicate with clients to understand their needs, expectations, and satisfaction levels.• Collaborate with sales teams to pursue new business opportunities within the client portfolio.• Oversee the execution of client projects, ensuring they are completed on time, within scope, and budget.• Monitor project progress and address any issues that arise to maintain client satisfaction.• Facilitate the onboarding process for new clients, ensuring a smooth transition and integration of services.• Create and update client documentation, including user guides and FAQs.• Track and analyze key performance indicators (KPIs) related to client accounts.• Prepare and present regular reports on account status, performance, and potential risks.• Act as the first point of contact for client issues, addressing and resolving them in a timely and professional manner.• Escalate complex or unresolved issues to the appropriate teams while keeping the client informed throughout the process.• Proactively identify potential challenges and work to mitigate them before they impact the client.• Act as a client advocate within the company, ensuring that client needs and feedback are represented in product development and service delivery.• Work closely with product development teams to communicate client requirements and suggest product enhancements.• Continuously seek opportunities to improve account management processes and client satisfaction.• Stay informed about industry trends, market conditions, and competitor activities to better serve clients.• Participate in training and development programs to enhance account management skills and knowledge. Show less