Junaid Khan, Cfe, Cfcp, Pmp® Email & Phone Number

Toronto, Ontario, Canada

• Facilitated and led the auditing of credit card and consumer banking programs while ensuring adherence to AML and anti-corruption regulations. • Streamlined operations by building weekly, monthly, and ad-hoc audit templates; and oversaw and managed audits for each site, while gathering, analyzing, and entering data for client delivery. • Monitored and analyzed suspicious activities and compliance fails; and orchestrated weekly client calls to discuss findings. • Coordinated one-on-one with publishers to establish their compliance programs from scratch; and provided hands-on training and guidance in compliance monitoring and program management. • Showcased the ability to build rapport with clients while participating in sales calls to educate them about the value and benefits of compliance services. • Managed special projects from end to end, which entailed gathering and presenting information to publishers and other key stakeholders while working in a fast-paced, team dynamic.

Toronto, Canada Area

• Augmented investigations into anti-money laundering and suspicious transactions; and documented findings throughout the process, as a Compliance Analyst, Treasury Services for RBC. • Onboarded new accounts by identifying client information and providing risk scoring and KYC documentation reviews while ensuring compliance with the bank’s enterprise policies and procedures. • Updated Investor and Treasury Services KYC systems and databases with current AML and KYC client information; and provided KYC refreshers for existing clientele.• Coordinated with a geographically dispersed global team by responding to day-to-day questions on client reviews for high-, medium- and standard-risk accounts. • Assisted in the development and communication of various reports, including unusual transactions, suspicious activities, and transaction reports.

Toronto, Canada Area

• Maintained accountability for overseeing investigations into potential money laundering, anti-terrorist financing, or other suspicious transactions, as an AML Investigations Manager. • Spearheaded investigations from end-to-end by gathering and assessing intelligence from a variety of sources, including the media and internal databases. • Coordinated across business lines with internal stakeholders to update case histories in a proprietary case management system. • Built rapport with financial regulators to expedite investigations while remaining steadfastly up to date with the latest internal risk controls and external laws and guidelines. • Exhibited exceptional attention to detail and problem-solving abilities while leading and impacting peers and partners at every level to achieve results.

Toronto, Canada Area

• Assisted with risk-based investigations into suspected money laundering and terrorist financing while adhering to established timelines, procedures, and guidelines.• Scrutinized clients by analyzing results from the screening process to identify matches to individuals or entities on the “Designated Persons” List (or other persons with ties to suspected financial crimes).• Ensured that no prohibited wire payments or transactions were processed by providing support for live wire payments involving sanctioned countries or entities.• Slashed institutional risk by safeguarding CIBC from real or perceived regulatory, financial, or reputational damage; and eliminated false positives in a timely, efficient manner. • Cultivated continuous improvement by identifying potential vulnerabilities while researching and incorporating best practices to ensure compliance.

Toronto, Canada Area

• Championed and improved the customer experience by spearheading and resolving issues, disputes, or claims proactively while exhibiting a firm understanding of customer and market needs. • Established and maintained appropriate credit lines for new and existing customers in coordination with the Risk Team while gathering and analyzing customer financials.• Coordinated across business lines with sales, portfolio management, and operations to optimize the customer journey; and provided support for ongoing credit reviews and analysis. • Liaised with customers to resolve outdated receivables and to develop payment plans; and coordinated pre-bankruptcy and pre-receivership recoveries after review by the risk department.

• Maintained accountability for providing consistently unparalleled customer service and sales support to new and existing customers, as a Direct Banking Manager with BMO. • Managed day-to-day contact center operations which entailed working collaboratively to meet or exceed customer service and productivity benchmarks and goals. • Engaged customers in needs-based conversations to identify potential credit card sales or referral opportunities; and spearheaded and identified cross-selling opportunities within BMO. • Displayed the ability to interpret customer requirements and communicate solutions while coordinating with clients to ensure their financial needs were met.

Toronto, Canada Area

• Enhanced awareness of upcoming seminars, workshops, and other events through rigorous planning, as an Event Coordinator at the University of Toronto. • Fostered deep connections with students, department leaders, and other recognized clubs while steadfastly communicating the goals and status of each event.• Drafted and distributed sponsorship letters to local businesses to solicit donations or discounts; and attained items from on-and off-campus for upcoming auctions or fundraisers.• Generated engagement for upcoming events through social media; and garnered approval for upcoming events in advance from departmental leadership. • Ensured the success of each event by securing locations, food, beverages, and equipment with an eye on the budget; and drafted thank you letters afterward to recognize sponsors within the local community.

• Liaised with clients to understand their issues or concerns while delivering exceptional customer service, as a Customer Service Consultant for Rogers Communications. • Exceeded customer service and productivity benchmarks en route to becoming the highest-grossing sales representative within an uber-competitive environment.• Cultivated robust relationships with clients while reacting swiftly to ensure their needs were met; and sharpened skills in conflict resolution and problem-solving. • Showcased the ability to spearhead and resolve issues from start to finish independently while maintaining knowledge of current company products and services.

• Facilitated the opening and closing of accounts and posting of payments; and processed adjustments and returned checks and refunds. • Streamlined day-to-day operations by researching and resolving account billing problems; and balanced and reconciled drawers while maintaining accurate files, records, and registers. • Elevated teamwide productivity by training and coaching new sales and customer service staff while supplying ongoing guidance and support. • Enhanced revenue by upselling additional products and services through a consultative approach; and was recognized as the top sales rep with the lowest customer service escalation rate. • Assisted with other administrative duties including preparing correspondence for the Finance Departments while working in a fast-paced, pressure-sensitive environment.