Junbo Chen Email & Phone Number

Xicheng District, Beijing, China

- Managed guest services for a assigned lounge area, ensuring preparation and delivery of high-quality beverages and dishes in line with brand standards.Collaborated closely with colleagues in other areas to maintain overall dining order in lounge, promptly responding to guest needs and enhancing quality of dining experience.- Provided exceptional service to high-profile guests, assisted in collecting and analysing guest feedback, and addressed special requests and preferences.Received over 10 positive guest commendations for delivering personalized and attentive service.- Assisted front desk with guest check-in and check-out procedures, learning and mastering operational system to ensure smooth and efficient service. Introduced hotel facilities and local attractions to guests, enhancing overall experience and satisfaction.- Managed daily inventory and audit of lounge supplies ensuring accurate stock levels.Entered data into system daily, and conducted weekly and monthly summaries to optimize inventory management processes, ensuring consistent supply and minimizing waste.

Hefei, Anhui

Mainly responsible for the collection and collation of bidding information and the production of bidding documents; responsible for the preparation, typesetting, printing, copying, and binding of bidding documents to ensure that the bids are completed on schedule and meet the requirements.

Chengdu, Sichuan, China

I'm doing an internship in DoubleTree by Hilton in Chengdu Longquanyi Food & Beverage Department.My main job is to be a waiter in a western restaurant, responsible for the daily service of a restaurant district. Responsible for providing thoughtful service to the guests during the opening of the meal, and participating in the room delivery service when the meal is closed.

Master Of Commerce, Business Analysics

Bachelor'S Degree, Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management, 3.65/4.0