Junbo Kim Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Specialising in frontend engineering, with experience working in full stack.- Frontend Feature lead, being responsible for driving and implementing usability. - Responsible for introducing pre-configured chart selection, and report template format when creating reports. - Responsible for implementing chart builder, Introducing a simpler method of creating and modifying charts by placing editable attributes in order. - Onboarding Engineers with customer connection initiatives within SafetyCulture and assisting awareness of company values: Think Customer.- Leading team rituals and regularly participating in team discussions.

Sydney, New South Wales, Australia

Full Stack Jr Software Engineer with achievements such as:- Resolving majority of Customer Reported issues within the space. - Connecting different Microservices to introduce new features- Interact with Frontend, Microservices, and live Database to investigate major bugs and document findings and suggest improvements. - Feature lead for new features within the space. - Interview potential candidates for SafetyCulture - Take ownership of intern program in the team including project scoping, documentation, onboarding process and mentoring. Specialty:- Go lang- PostgreSQL - React.js

Sydney, New South Wales, Australia

SafetyCulture is a mobile-first operations platform that helps working teams perform checks, train staff, report issues and identify opportunities to improve.- Product expert in order to support Customers through troubleshooting, educating and recommending through Chat, Email and Phone- Collaborate with Multiple Engineering teams in order to troubleshoot, report issues and clarify technical questions.Achievements:- Constantly becoming High Volume Achiver - Averaging 17% volume globally and between 400-500+ cases on monthly basis- Participated in AWS table mapping with our Knowledge base articles to ensure unique document in productions. - High quality support provided to the customer - Internal Quality Assurance Rating of 90%+ - High Customer Satisfaction rating of 90%.- Worked on with Internal tool to make changes that is improvement of life.

Sydney, New South Wales, Australia

- Resolve customer complaints through effective conflict resolution techniques.- Upsell and maintain social communication between regular customers- Train new staff members with operation standards and guidelines.- Maintain monthly stocks of food, alcohol, utensils and cleaning equipment.- Operate 5 different café while maintaining highest quality of services.

Sydney, New South Wales, Australia

- Conduct user interviews to analyze end user experiences and redesign website in reflection of user feedback.- Develop UI/UX focused Website using HTML, CSS, JavaScript and BootStrap frame work.- Initialize and managed GitHub repository.- Participated in Agile practices such as weekly SPRINT meetings.- Developed Web based automated interviewing and recording service platform.- Maintain and deploy onto third party web hosting server through configuration of PHP.

Bachelor Of Engineering Honours (Software), Computer Software Engineering, Wam 73.3

Bachelor Of Science - Bs, Distinction Average