Crisis Counselor
CurrentDelivered clinically proven, text-based mental health support and crisis intervention to high-risk individuals in crisis. Focused on identifying and responding to signs of mental illness, reducing acute distress, restoring mental and emotional stabilization, and integrating prosocial coping skills. Interacted with and maintained confidential text message exchanges with texters. Established a warm, trusting connection with texters by creating a safe space through active listening and strong contact techniques. Evaluated each situation for any harm risks for active suicidal thoughts. Assessed and leveraged each texter’s unique situation, underling causes of distress, and coping skills to determine appropriate type of support needed, manage immediate crisis, locate additional support resources, and create a plan geared towards achieving stability and increasing an internal sense of empowerment and safety.