- Quick learner and problem solver - Proactively engaged with a Iranian client met at an exhibition, successfully initiated cooperation and increased sales volume from 20% to 40% - Rebuilt the trust and relationship with a South African client after a 10-month lapse; resulting in an 86% increase in container volume (a 771% boost in sales amount) compared to the previous period - Transitioned from managing the Middle Eastern market to the African market; promoted to support an OEM client who accounted for 45% of the company’s sales; resolved significant claims, leading to a 30% recovery in sales- Effective market analysis and client visits - Collected and analyzed the latest market feedback during visiting Middle Eastern and African clients, then applied them to product developments to enhance company’s competitiveness - Organized and participated in Singapore Tyrexpo 2023; independently reached new clients and successfully maintained relationships with existing clients outside of direct responsibility - Proactively analyzed outcomes from past exhibitions to evaluate effectiveness easily and facilitate follow-up actions smoothly- Excellent cross-cultural communication skills - Acted as the liaison for an OE audit, and ensured on-time progress across departments; simplified technical jargon for clarity and understanding while presenting the production process and communicating QA issues to the client- 適應力與問題解決能力 - 積極接洽展會伊朗新客戶，成功開始合作且伊朗市場的銷售額從原先的20%成長至40% - 接手非洲市場後順利挽回流失10個月的南非客戶，重新獲得客戶信任並重啟訂單，同期間櫃數增加86%(訂單金額提升771%) - 從負責中東售後市場輪調至非洲業務，再晉升至維護佔公司銷售45％的OEM日本客戶，並於接手後解決客訴，恢復業績30%- 市場分析與客戶拜訪 - 拜訪中東和非洲客戶，搜集市場資訊並反饋予公司進行產品專案進行，從而提升公司競爭力 - 籌辦並參加新加坡Tyrexpo 2023，獨立與新客戶商談，即便與非我所負責的既有客戶洽談同樣能順利進行維繫 - 首先製作過往展覽分析，有效協助公司了解其效益，並對展後追蹤有所助益- 跨文化溝通與合作 - 擔任OE審驗的協調者，確保各單位的進度，並將工廠端專業術語轉化為易懂的方式介紹製程跟QA議題傳達予客戶

- Proficient in customer relationship management - Managed 50% of overseas customers in Sales Department; independently handling all tasks from quotation to delivery - Successfully introduced own brand to the Algerian and Libyan markets; Libyan sales ranked top 3 out of 41 in company (2017) - Established business relationship with an Australian company and boosted sales by 91% within 3 years; total new developing projects were 10 products- Regularly chosen to attend overseas exhibitions - Organized and executed exhibition-related activities; capable of meeting clients from various countries and cultures; created effective follow-up plans - Attended overseas exhibitions in Shanghai, Frankfurt and Las Vegas (Automechanika Frankfurt, Automechanika Shanghai, and AAPEX)- 良好的客戶關係管理 - 擔任50%國外客戶之業務窗口，一條龍作業，從報價到出貨皆能夠獨立完成 - 成功推廣公司自有品牌之零件至阿爾及利亞與利比亞，且利比亞客戶當年度銷售金額更位於公司總銷售排名第3(2017年客戶總數41名) - 開發澳洲市場之客戶，3年間銷售額成長91%，並持續穩定成長；與該客戶合作之新產品開發專案計有10項- 定期被舉派參加國內外商展 - 統籌並完成所有參展相關事宜，能夠與不同國家和文化的客戶商談，並制定與執行展後追蹤計畫 - 曾參與的海外展覽包含上海法蘭克福國際汽配展(Automechanika Shanghai)、德國法蘭克福國際汽配展(Automechanika Frankfurt)、美國汽車售後服務零配件展(AAPEX)