· Develop, create and implement enhanced processes that support our omni-channel distribution system and improve the customer experience, drive efficiencies and/or to support profitable growth.· Integrating data & analytics findings into the agent decision support system and best practices.· Partnering with different departments within Allstate i.e. Business transformation, Operational Effectiveness, Modernization projects (core modernization) to provide expertise in relation to agent’s processes.· Partnering with Trusted Advisor Consultants, and customer experience to continuously refine approaches and integrate new product/processes for agents.· Collaborating closely with Learning and Development (L&D) and Allstate Sales in the design of training material.· Reviewing AIA performance standards, and proposing adjustments to support the success of ACG’s full product & service suite.· Consulting on and managing development of new material and ad hoc requests.· Defining and maintaining processes/standards within area of responsibility and/or expertise.

· Acted as the liaison between Product, IT, and Sales teams to understandcustomer demand for new features on the AMEX App and prioritize theproduct roadmap.· Stakeholder Management - Collaborated with various touch points in thevalue chain to identify product bottlenecks, provided feedback onimprovisation.· Managed and re-prioritized the product backlog, resulting in coming underbudget by an average of $45,000 on projects.Owned the planning and scheduling of two-week sprints and articulated theproduct vision to engineering, resulting in hitting 98% of the product goalsdefined at the beginning of the year in 2020.

Allscripts Healthcare Solutions, Inc. is a publicly traded American Healthcare Company that provides physician practices, hospitals, and other healthcare providers with Practice Management(PM) and Electronic Health Record(EHR) Technology. Allscripts also provides solutions for patient engagement and care coordination, as well as financial and analytics technology. The company has more than 180,000 physician users and has solutions in 2,700 hospitals and 13,000 extended care organizations.• Leading Scrum ceremonies, holding review, daily stand-up, retrospective meetings and planning meetings in a way that ensures full team engagement. • Mentoring and coaching the team to understand and implement scrum values and principals.• Liaising with the Product Owner, Scrum team on a regular basis as part of the Review meetings. • Working closely on refining product backlog, removing impediments & coaching the team to enhance performance.• Manage project reporting, dashboard and review velocity charts, burnup & burndown charts to track progress.• Act as a Scrum Master using Agile approaches and implement End to End strategies for the Healthcare sector.• Identify & manage project risks and escalate/flag them, mitigate risks as and when required.• Foster close cooperation across all team members, encouraging cross-training and mutual support.• Ensure dashboards are updated every day to track progress and manage workload and capacity for the team.

Fiserv, Inc. is a Global provider of Financial Services Technology. A Global Leader in Fintech and payments enabling innovative financial services experiences. The company's clients include banks, thrifts, credit unions, securities broker dealers, leasing and finance companies, and retailers.Handling all Collections activity for Medical Bill payments from Insurance companies for Workers Compensation on behalf of Stone River Pharmacy Solutions, USA. Verifying details with Insurance companies & Pharmacies for data authentication. Meeting Weekly and Monthly Collection targets as per specified KPI’s.Handling all documentation related to billing and collections activities.

Hutchison 3 Global Services Pvt. Ltd. is a subsidiary of the Hutchison Whampoa Group (A Fortune 500 company that introduced 3rd Generation telecom technology to the world). One of the world’s leading owners and operators of telecommunications. Globally, Hutchison has 3G operations in ten countries – Australia, Austria, Denmark, Hong Kong, Ireland, Israel, Italy, Macau, Sweden and the United Kingdom.Handling Inbound calls from 3G customers in the UK calling to cancel their existing mobile phone contracts.Retaining existing customers and achieving upgrade targets every month.Handling all kinds of mobile network & contract related queries.Answering all queries related to client retentions, contract upgrades, direct upgrades, offers and plans.

Developed new and ongoing business, selling to corporate accounts (spread across all industries). Prospects for new business daily through cold calling, fixed appointments and networking. Build & maintain relationship with clients to generate additional business through lead generation & client synergies & assisting team members on client appointments.

Working on all calls and queries related to new motor accident insurance claims for AVIVA Norwich Union (UK)- Motor Claims/Own Damage department. Managing outbound calls as additional service provided to clients as part of several ongoing projects.Arranging for rental/hire car for clients once their cars are booked in for repairs post inspection.Assigning work to the team in the individual queue & also doing cross training's.