Jessica Holmes Email & Phone Number

Seattle, Wa, Us

• Provided operational support and end-to-end management of deliverables for cross channel marketing initiatives including online advertising, digital marketing and web placements.• Developed a new strategic framework in Asana to overhaul our marketing project management. This initiative reduced ‘side door requests’ by 70% and enabled us to implement an effective prioritization model.• Managed the Marketing Engagement Request queue, prioritizing high-impact tasks, and collaborated across teams to plan projects, set milestones, assess risks, streamline processes, manage resources, and ensure timely completion.• Created a GTM playbook to increase efficiency for managing future marketing 3P launches and cut down on planning phase time by 15% and increased the amount of time available for creative production. • Developed a Brand Marketing Team Mechanism index of data-backed process inefficiencies. This included creating new documents, introducing new processes, and providing live training support via weekly office hours.• Strategic Management of the marketing engagement calendar and campaign roadmap;collaborated with cross functional teams (product, UX, email, paid search, PR, legal, etc).• Led weekly stakeholder calls to report on project status and transformed follow up contentinto executive leadership communications (email newsletter and reporting dashboards); decreasing stakeholder slack/email inquiries by 40%. • Managed and organized the internal knowledge base (wiki pages), creating a centralized information hub for teams including marketing analytics, UX, martech, and compliance, etc.

• Automated executive-level portfolio presentations, saving 300+ hours annually, reduced monthly meeting duration by 35%; resulting in a recurring cost savings >$450k/year. • Authored and evangelized business process improvement documentation using agile methodologies and built/scaled program framework for 600 global team members. • Centralized team workflows in Jira/Confluence, providing critical visibility for stakeholders and boosting productivity by 30% in 6 months.• Coached PMs on agile processes, streamlining remote/hybrid workflows.• Owned GTM plan for global camera & SaaS launches, led status calls, managed risks and escalations, conducted go/no-go’s, and retrospectives. • Developed a new playbook for camera launches, optimized processes for time/cost savings, resulting in reduced post-launch escalations by 28%. • Managed portfolio of high-visibility global projects driving accountability across TPMs, product, creative, UX, business, marketing, operations, and IT.Extras:• Spent 2 months as the Director of the Customer Care Phone Sales team, creating all team onboarding documentation, curated training videos/content, and interviewed candidates.• ERG Leadership Team member and individual group leader.

• Process improvement champion: I revamped the entire escalations workflow that spanned across 3 departments within SMB and integrated automated workflows saving over 300k annually.• Pitched business solutions to reduce hand off processing time between internal and external teams with dependencies and improved the sales team SLAs by 21%• Created solution-aware cloud flows to automate business processes using Microsoft Power Automate and saved the team over 135 hours of work. • Adapted complex and technical tool / project information into simplified language for external audiences to understand impact.• Managed Weekly Business Stakeholder review (owned project status updates and managed follow ups)• Led GTM for Surface and Duo product launches for business sales operations and collaborated with cross functional teams for alignment.• I partnered with product to lead the global optimization of the online prepay payment method which resulted in both drastically reduced service times for field employees and a offered a better overall B2B customer experience.• Owned the monthly Restatement process; utilized SQL and pivot tables to review customer statements to ensure the proper billing entity was billed. Historical data showed that there were many user errors that resulted in billing issues for our B2B clients being improperly billed without this restatement process. • Extras: LinkedIn Local Events in Seattle, WA

• Resurrected company social media accounts (after a FIVE year hiatus) & implemented editorial calendar increasing engagement by over 100% in the first week. • Partnered with UX to ensure our site was straight forward and easy for clients to navigate. • Assisted with website and company marketing rebranding. • Pitched and created company newsletter to be distributed to 200 + employees (internal and field employees). • Optimized multiple internal processes for better efficiency resulting in more productive and engaging B2B relationships. • Led GTM for marketing campaigns and scoped multi channel assets, (banners, brochures, video & photo, digital assets, etc). Extras: • LinkedIn Local Events in Seattle, WA

• After only one month on the job, took over full ownership for the Microsoft SaaS partner facing tool, SoAP.• Transformed interviews with SMEs into engaging content for the Microsoft Operations Blog.• Project management on many simultaneous global projects. • Implemented strategic communication plans to drive user traffic, increasing overall traffic by an average of 24 % week over week within the first six months. • Helped lead social media management efforts and implemented strategy for email marketing campaigns.• Led GDPR readiness initiatives, and authored the procedural documentation applicable to our team. • Utilized SQL for monitoring data on Microsoft partner user trends to make data-informed decisions.Extras:• Created marketing print design for internal customer obsession campaign, video producing and editing, and bonus points, we got t-shirts made!

Greater Seattle Area

• Phone/chat/email support team; Exceeded KPIs every week for 2 years and was still in the top 2 highest performing employees consistently in the last 6 months in the role. Team was 30+ people. • Self taught 10+ Amazon Web Services tools upon hire and ongoing; Daily interaction with Active Directory, EC2, S3, etc. Familiarized with services to best support customers using the same services. • The two employees I mentored ended up being the highest performing employees on their respective teams of 50+ people• Project management: I produced the first AWS Health and Wellness program to increase morale where historically it was consistently low. My goal was to increase productivity, and improve the mental and physical health of those in the department. • Manage projects beginning from determining scope, scheduling, risk management, delegating deliverables, all the way through project completion.Extras:• Employee appreciation campaign, prepared communications, developed content for recipient recognition• Event planning + MC'ing dept all-hands for 150+ people• Video Production (Produce / write/ host / edit ) • Amazon Project Management 101 and 102 18-week course• Facilitated a company relationship with Fitbit Inc for AWS Health and Wellness project• Ongoing member of the Alexa beta research team completing weekly tests to ensure excellent quality of device and track and report any bugs while also offering feedback for improvement• Trained and mentored new hires• New-hire orientation speaker

•Built components for US business licensing requirements (SAAS) database and exceeded KPI's every week by a minimum of 16%.•QuickBooks licenses website copywriter and editor.•Managed small projects and cross functional collaboration for tool enhancements.• Participated in user-testing for quality assurance of new internal tool features prior to their launch.

Los Angeles, California, United States

• Scheduled production shoots, booked filming locations, ensured permits were up to date and valid, roadmap management, cross functional collaboration with casting, editorial, development, accounting, marketing, and studio.• Payroll support: Budget planning and allocation for production crew members daily per diem, travel, and operating and material costs for props and wardrobe departments. Processed time cards and serves as the first line of approvals • Oversaw production operations on multiple tv shows in-studio and on-location.• Established relationships with local prop rental houses and studio lots, gaining trust as an easy and reliable PM to work with.• Collaborated with celebrity agents and media for PR initiatives.

San Diego, Ca

* Laid the foundation for the very first PLNU Film festival and managed end to end planning for the entire event, marketing, logistics, film submissions, awards categories, film voting management, and the run of show for the actual event in the theater.*Pioneered the very first PLNU Sundance Film Festival trip for the Point TV leadership team which became an annual trip after my departure.* Oversaw all TV Station programming and ensured quality and consistency across all productions.* On-camera host, producer, director, and editor for the show that ended up winning as the best TV show at the Point TV Film Festival* Annual event roadmap planning

Mount Vernon, Ohio, United States

* End to end event planning for on site events for between 100-500 people* Dreamt up the 'Mom's Night Out' event which had 200+ attendees from the community* Managed marketing materials for each station event * Coordinated prize inventory and created epic gift baskets and event promotional setup; flyers, tables, etc* Studio Radio DJ

Bachelor Of Arts, Media Communications And Film Studies

Activities and Societies: TV Station Manager and Award-winning TV show host, University Film Festival Director

Motion Picture Production

- Semester long program, Interned with E! Entertainment / FEAR Net Productions as production intern -Coursework included Film production.