Software Team Manager
CurrentResponsibilities: Online system stability guarantee, rapid iteration support for system requirements and functions, and collaboration with product manager, operation manager, etc to support business rapid development.Achievement: Set up a team from 0 to 1 and build a transportation labor capacity system to achieve full function coverage from recruitment, move-in, capacity prediction, strategy-based capacity scheduling, performance quality control, capacity clearance and fine management of capacity pools, and help the business achieved high-quality capacity output; identified good and bad drivers and the quality change trend of the capacity pool. Through different management and control strategies, the customer complaint rate dropped from 0.22% to 0.10%; the proportion of online drivers recruited increased from 12.8% to 30%+ . As of March 2021, the average daily performance driver is 6K+, and the management driver is 4W+. During the 2 years, there were no major online accidents.