Aaron Jung Email & Phone Number

Wakefield, Massachusetts, United States

Wakefield, Massachusetts, United States

• Worked closely with the SkyNet L3 director to define, measure, and capture cross-team performance metrics by leveraging data sets from MIR3, Jira, and Epsilon’s ServiceNow administration portal
• Constructed a monthly report that displays vital metrics of cross-team efficiency and SLA compliance
• Coded macros in VBA to automate repetitive tasks that typically occur when constructing the monthly report

United States

• Trained newly hired employees by enhancing their customer service skills and instructing them on how to efficiently use the SPIRE and QuikPAY CRM systems
• Advised 30+ clients per shift, providing consultations based on their billing inquiries and account summary
• Organized confidential financial documents and personal information profiles of 20,000+ undergraduate students

Waltham, MA

• Advertised promotions and special events to new and regular clients which contributed to exceeding target membership sales by 39% in June and 42% in July
• Administered both sale and cyclical transactions between clients and the company daily
• Achieved proficiency in the company’s SPIRIT CRM systems

Waltham, MA

• Implemented a fun and safe environment for 350+ campers while collaborating with 30+ counselors
• Ensured that each age group reached their activity site in a timely manner as to not affect the group rotation
• Delegated high-priority tasks to other counselors when unexpected events occurred
• Provided timely medical assistance and ensured proper care to injured campers until further help arrived