Junghoo Kim Email & Phone Number

Tokyo, Japan

Tokyo, Japan

Collaborating with regional partners in APAC such as Japan, Philippine, Malaysia, Singapore, HK etc. The OnBase (a point-and-click configurable software) solution cannot meet every single business demands or technical needs perfectly and an alternative solution always plays a role in achieving mission critical projects in time. The strategic partners are always demanding a quick resolution or feasible workarounds on a technical challenge that often encounters during an implementation phase. Identifying a software bug and creating the symptom report with a software change request and explaining abnormal function behavior when R&D requires a clarification. Prioritizing outstanding issues and escalating a showstopper to the R&D product owner and the higher management as quickly as possible. Often time-sensitive issues due to a project deadline is required to bring the R&D’s immediate attention and have the R&D key person re-prioritize SCRs in a backlog.

Tokyo, Japan

Mentoring and coaching complex issues assigned to the Tech Support Analyst and provided a way of approach depending on a type of technical issue. The lack of skill-set or less module experienced led to a support issue’s closure rate down and technical Analysts often spent a pretty much long time with no a progress or a clear direction. Designed customized training courses for the team members through various type of scenario and helped the Technical Analysts in considering the best practical approach before a troubleshooting start. i.e, cut off a technical issue layer-by-layer such as Server, Client, Browser, Database and Platforms and then narrow down a scope by another sub-layer for each. It significantly helped the team in identifying a root cause of the issue.

Japan

Covering all technical inquiries across the APAC region with a small number of members (2 or 3 colleagues) who assigned to multiple roles, pre-sales, post-sales activity and troubleshooting. The OnBase software’s API certified(C#) helped in building a custom application when suggesting a further flexibility in an implementation phase. Had onsite meetings with the end user and system owner for a couple of months and continued to work with Takaful in Malaysia for 1.5 year.