Kyle Jung Email & Phone Number

- Leverage contacts within existing accounts to understand their uses of the products- Introduce other products to key stakeholders to compliment the business problems- Understand the clients' business processes and advise on where Dynamsoft products may provide business value- Troubleshoot and work with the client to find solutions to complex image processings processes- Work with the Product Marketing team to identify campaign opportunities

Vancouver, British Columbia, Canada

- Manage and prioritize the product backlog and present the release plan to product team- Translate the technical release specifications into user consumable release notes, along with the associate API documentation- Redesigned the new user guide for a more streamlined and simplified product tutorial- Communicate product release status to multiple internationally distributed teams

- Build and expand existing relationships through contract renewals and expanding use of Dynamsoft products with client environments

- Collect customer use-case to determine if the product will fulfill customer's needs- Communicate with the product management team to influence the roadmap based on customer requests- Push for unified release cycles and feature parity across editions of SDK- Evaluate and suggest pricing models and go-to-market strategies to management teams - Negotiate contract terms with clients and close sales to meet revenue targets- Provide pre-sales and post-sales technical support and… Show more - Collect customer use-case to determine if the product will fulfill customer's needs- Communicate with the product management team to influence the roadmap based on customer requests- Push for unified release cycles and feature parity across editions of SDK- Evaluate and suggest pricing models and go-to-market strategies to management teams - Negotiate contract terms with clients and close sales to meet revenue targets- Provide pre-sales and post-sales technical support and product education through phone, email and live chat- Participate in product release tasks, including writing FAQs, and release notes- Work closely with the R&D team to track bugs and manage escalations Show less

Richmond, Bc

Richmond, Bc

- Provide support to the Front End Manager- Run the floor and coordinate on-shift cashiers- Account for on-hand cash in store- Provide outstanding customer service- Review and follow up on accountability reports- Maintain employee schedules- Ensure the good repair of Front End equipment and fixtures- Reported customer trends to inventory team in regards to item demand

- Ring through customers orders- Provide excellent customer service- Investigate price discrepancies- Support the shift supervisor

- Maintain Front End cleanliness- Provide customer service- Assist customers with groceries and general inquiries- Investigate price discrepancies

Vancouver, British Columbia, Canada

- Support Sustainment Product Owner by assuming Product Owner and Scrum Master duties for the iOS and MacOS development team- Undertook SCRUM and Agile training during a company wide transformation- Work and plan with cross-functional teams to track, prioritize, and deliver bug-fixes in a full lifecycle from reporting and escalation to prioritizing, estimating, and delivery- Provide corporate Records Management SaaS in the realm of SharePoint, Office 365, and Azure- Provide Tier… Show more - Support Sustainment Product Owner by assuming Product Owner and Scrum Master duties for the iOS and MacOS development team- Undertook SCRUM and Agile training during a company wide transformation- Work and plan with cross-functional teams to track, prioritize, and deliver bug-fixes in a full lifecycle from reporting and escalation to prioritizing, estimating, and delivery- Provide corporate Records Management SaaS in the realm of SharePoint, Office 365, and Azure- Provide Tier 1 and 2 level support to enterprise customers around the world via email, support portal, phone, and online meetings- Perform root cause analysis- Communicate issues with key accounts to the Sales teamTech Stack: Freshdesk, JIRA, Salesforce, Fiddler, Microsoft Office Show less

Vancouver, British Columbia, Canada

- Provide first and second tier support to vendors through on the spot troubleshooting- Maintain client records- Remotely provide technical support for hardware- Educate vendors on application usage- Work with a diverse team in various offices across North America- Generate troubleshooting guides for team usage- Suggest improvements or optimizations to back end systems and work processes- Interact with Account Managers to provide and obtain information on policy… Show more - Provide first and second tier support to vendors through on the spot troubleshooting- Maintain client records- Remotely provide technical support for hardware- Educate vendors on application usage- Work with a diverse team in various offices across North America- Generate troubleshooting guides for team usage- Suggest improvements or optimizations to back end systems and work processes- Interact with Account Managers to provide and obtain information on policy updates, bug-fixes, and other technical information- Manage and maintain an internal SharePoint repository of information and policies Show less

- Capstone Project- Created a prototype interface to be used with BC Hydro's Smart Meters

- Created the first iteration of a tangible interactive dress for CODE Live at the Vancouver 2010 Olympics- Responsible for assisting in coding and physical implementation of sensors and mechanics

As part of the Logistics team:- Responsible for receiving, customer service, RMAs, and quality assurance- Package product for shipment to customersAs part of the Operations team:- Help repair incoming warranty units

Bsc, Interactive Arts And Technology - New Media Environments

Education record