Junhao Teo Email & Phone Number

Singapore, Singapore

Singapore

Central Singapore

Toa Payoh

• Providing onsite and remote desktop/network support to clients.• Maintain a high degree of users service for all support queries and adhere to all service level agreement.• Actively worked with hardware and software vendors to resolve client issues in a timely manner

Orchard Road

• Assisting and working closely alongside IT colleagues in different divisions of LVMH.• Server room housekeeping and maintenance of network and IT equipment. • Prepared and configured new laptops/workstations to client specifications as assigned.• Diagnosed, analyzed and resolved user laptop, PC or handheld devices software and hardware issues.• Remotely connect to customers utilizing Skype or LANDesk to resolve any issues.• Maintained and supported Cisco IP Phone units… Show more • Assisting and working closely alongside IT colleagues in different divisions of LVMH.• Server room housekeeping and maintenance of network and IT equipment. • Prepared and configured new laptops/workstations to client specifications as assigned.• Diagnosed, analyzed and resolved user laptop, PC or handheld devices software and hardware issues.• Remotely connect to customers utilizing Skype or LANDesk to resolve any issues.• Maintained and supported Cisco IP Phone units which included setting up the physical units to work on the network and teaching basic functions to users.• Successfully managed asset inventory of computer hardware and IT peripherals.• Log incidents and maintain records of all calls from users using the designated tool.• Actively worked with hardware and software vendors to resolve client issues in a timely manner. Show less

Tanjong Pagar

Provide excellent customer service to customers. Provide sufficient and acceptable answers for customers' enquiries.