Junimar Mahinay Email & Phone Number

San Diego, California, United States

San Diego, California, United States

Served as Business Product Manager and led initiatives that improved the customer experience for Venmo credit products.Partnered with Venmo’s Product and Customer Experience teams developing product roadmap, ensuring frictionless digital experiences.Managed customer VOC process and monitored product metrics and KPIs to define product success resulting in positive impacts to NPS and CSAT.Collaborated across organization, gaining support for customer experience and product initiatives, including Product, Business, Analytics, Tech, and Operations.Spearheaded launch of VOC council, consolidating multi-channel and multi-product VOC for PayPal, Venmo, and Synchrony.

Chicago, Illinois, United States

Coached, developed, and served team of innovative Product Owners, creating trusting and engaging environment, putting Product Owners and teams in position to be successful.Co-led annual investment budget and participated in all annual planning and budgeting exercises for platform with 550+ MM logins per year.Partnered with key stakeholders such as UX, IT, Operations, Credit, Client Teams, and Compliance to identify “winning” customer solutions and bring them to market.Leadership of multiple Agile teams including build, test, launch, and adoption of new features as well as cross-functional Steering Committee prioritization process.

Chicago, Illinois, United States

Successfully led 2 agile teams in efficiently launching new B2B digital acquisitions platform in 5 months. Voted as top 10 B2B contributor.Maintained oversight and leadership of wing-to-wing product development cycle, including traditional waterfall and agile methodologies, ensuring streamlined processes and successful delivery of product features.Collaborated with Sales and Client Teams to gather market intelligence and user VOC and translated results into detailed B2B product requirements.Communicated and presented B2B Product updates to stakeholders at all levels of business, ensuring transparency and minimizing miscommunication.

Chicago, Illinois, United States

Coached, managed, and supported cross-functional project teams and ensured all members were fully engaged in project and making meaningful contributions.Successfully led client projects utilizing agile methodologies. Effectively managed project budget and development team utilization, ensuring successful project delivery and client satisfaction.

Chicago, Illinois, United States

Collaborated with cross-functional stakeholders to understand and interpret both business and system requirements facilitating successful coordination across team, ensuring successful project delivery.Coordinated across cross-functional team of various disciplines including Product Management, UX, Development, Visual Design, QA, and Business Resources.Partnered with Product Manager assisting delivery team to understand business needs, managed customer, and stakeholder expectations, and communicated project goals, status, and deliverables, driving seamless digital experience that helped drive online revenue.Implemented best practice agile methodologies while championing ongoing process improvements, increasing delivery efficiency, and enabling successful launch of valuable products for both customer and business.

Chicago, Illinois, United States

Led and developed team of high performing coworkers ensuring team met or exceeded established support SLAs for Phone, Email, and Chat Queues.Collaborated with IT, eCommerce Development, and eCommerce Product Management teams throughout defect or project life cycle utilizing the Scrum Framework, resulting in swift defect resolution and optimal project delivery time.

Chicago, Illinois, United States

Served as Subject Matter Expert and Stakeholder for CDW’s custom CRM application, ensuring platform provided value to Sales and Operations teams and drove revenue.Directed and coordinated activities of project personnel to ensure project progress was on schedule and within budget.Provided leadership and motivation to project team members throughout project life cycle.

Worked closely with various departments including Sales, Development, and Engineering to resolve complex issues.Performed Release Management tasks in Beta, QA/Stage and Production environments for Internal Applications and Web Development teams.Collaborated with Business Owners and End Users to recommend solutions and resolve defects.Provided level 2 support for CDW's internal CRM application as well as other numerous internal applications.