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José Santos, Jr. Email & Phone Number
Head of CX and CS and GTM
at
COLLAB Gestão Empresarial
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Head of CX and CS and GTM
Location
São Paulo, São Paulo, Brazil
Who is José Santos, Jr.? Overview
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Quick answer
José Santos, Jr. is listed as Head of CX and CS and GTM at COLLAB Gestão Empresarial, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for José Santos, Jr..
José Santos, Jr. previously worked as Customer Success Leader at Thomson Reuters and Customer Success Manager at Thomson Reuters Brazil. José Santos, Jr. holds Postgraduate Degree, It Governance And Service Management from Unicamp | State University Of Campinas.
Company email context
Email format at COLLAB Gestão Empresarial
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COLLAB Gestão Empresarial
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Profile bio
About José Santos, Jr.
▪️ I'm really passionate about using technology to change people's lives for the better.▪️ I'm pretty sure that technology saves our lives every single day!▪️ I only sell you something if I truly believe that the product will make a positive difference in your life or business!▪️ I only work in a company if they genuinely care about their customers!▪️ I have sympathy for taking risks.▪️ Close people know me like: the bold one; the creative one; the calm one!▪️ I came to help, multiply and share. There's nothing quite so exciting like that!Some specialities thru my career: Technical Support, Customer Service, Entrepreneurship, Business Development, Sales Operations, Product Management, Business Strategy, Customer Experience, Customer Success
Listed skills include Sales, Cloud Computing, Pipeline, Crm, and 43 others.
Current workplace
José Santos, Jr.'s current company
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10 roles
José Santos, Jr. work experience
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Customer Success Leader
- Lead, coach and empower the customer success team to be successful in their roles
- Assist the team with executing growth and optimization strategies for our customers
- Collaborate with cross-functional teams to ensure visibility and alignment
- Oversee escalations for assigned accounts and team’s accounts
- Work with Product to prioritize customer features and requests
- Coach the team on customer success best practices
Jan 2022 - Oct 2024
Customer Success Manager
I've discovered I can do many things regarding job functions. But what I've ultimately found is that I'm most happy when I'm challenged with problems ranging in complexity, on a continuous basis, and with enough resources required to provide meaningful solutions.As Customer Success Manager, I bridge the gap between the Sales and the Support team to develop.
Jan 2019 - Jan 2022
Relationship Manager
Aug 2016 - Jan 2019
Product Sales Manager & Business Development
- As a result of an innovative job, I became the Product Manager for the holding company. So, my job was to develop, prioritize and execute the deal pipeline, examine risks and potential business opportunities. Also, I.
- Data Backup and Disaster Recovery: Arcserve, Veeam Software, Veritas
- Enterprise Mobility Management (EMM): AirWatch by VMware
- Hardware: HPe (Hewlett-Packard Enterprise), Dell, Lenovo
- Design, Marketing and Media: Adobe, Autodesk, Corel
- Security: McAfee, Symantec, Kaspersky, Trend Micro
Apr 2015 - Jul 2016
Product Sales Specialist & Business Development
- I came to Compusoftware with a big challenge and a great opportunity: help the sales team to develop business opportunities from other enterprise software vendors, given the company's Microsoft DNA. That way, I.
- Security: McAfee, Symantec, Kaspersky, Trend Micro, Bitdefender
- Data Backup and Disaster Recovery: Arcserve, Veeam Software
- Virtualization Technology: VMwareKEY RESULTS★ Maximized sales performance by assisting 40+ sales representatives with closing sales★ Contributed to sales revenue growth by 40%, from R$ 5M to R$ 7M in the FY14-15We.
Dec 2014 - Apr 2015
Co-Founder & Sales And Business Manager
GOT IT was founded to help SMBs companies, people, and partners to get all their potential through technology. We worked very hard and were truly passionate to connect with other marketers and software vendors.In the beginning, we provided only consultancy services. Meanwhile, I was responsible for leading the company's partnership with a big Brazilian.
Apr 2014 - Apr 2015
Co-Founder & Business Development Manager
SuperRei started when we realized that people's experience with supermarkets and grocery stores would be improved by removing displacement, parking, and standing in line. We believe that time is the most valuable currency in the world. So, our mission was to help people not lose their time with this ordinary task: go to the supermarket.For almost 1 and a.
Jan 2013 - Apr 2014
It Support Consultant
- » Zênite offers a range of study pathways and university preparation courses
- Web Portal Development and Management https://cursozenite.com.br
- Project Management: planning and creation of the IT department
- Strategic Consulting for ERP and LMS implementation
- Technical Support Analyst (team leader)
Sep 2012 - Apr 2014
It Support Analyst
- » Bahia's State Public Security Secretariat (SSP-BA)» Superintendência de Gestão Tecnológica e Organizacional (SGTO)
- Installation and management of IT infrastructure, hardware, software, and ERPs
- Installation and management of computer networks and operational systems
- Service Desk management system implementation
- Internal communications strategy (creative design)
- IT access control and user access management
Jun 2007 - Sep 2012
3 education records
José Santos, Jr. education
Postgraduate Degree, It Governance And Service Management
Bachelor Of Letters, Modern Languages: English
Uesb | State University Of Southwestern Bahia
High School Diploma, Technology Integrated Curriculum
FAQ
Frequently asked questions about José Santos, Jr.
Quick answers generated from the profile data available on this page.
What company does José Santos, Jr. work for?
José Santos, Jr. works for COLLAB Gestão Empresarial.
What is José Santos, Jr.'s role at COLLAB Gestão Empresarial?
José Santos, Jr. is listed as Head of CX and CS and GTM at COLLAB Gestão Empresarial.
Where is José Santos, Jr. based?
José Santos, Jr. is based in São Paulo, São Paulo, Brazil while working with COLLAB Gestão Empresarial.
What companies has José Santos, Jr. worked for?
José Santos, Jr. has worked for Collab Gestão Empresarial, Thomson Reuters, Thomson Reuters Brazil, Softline Brazil | Formerly Compusoftware Solutions & Reseller, and Softline Brazil | Digital Transformation & Cybersecurity Solutions Provider.
How can I contact José Santos, Jr.?
You can use AeroLeads to view verified contact signals for José Santos, Jr. at COLLAB Gestão Empresarial, including work email, phone, and LinkedIn data when available.
What schools did José Santos, Jr. attend?
José Santos, Jr. holds Postgraduate Degree, It Governance And Service Management from Unicamp | State University Of Campinas.
What skills is José Santos, Jr. known for?
José Santos, Jr. is listed with skills including Sales, Cloud Computing, Pipeline, Crm, Innovation, Information Technology, It Governance, and Business Development.
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