Food And Beverage/Ticket Sales/Guest Services/Attractions Attendant
Orlando, Florida Area
Food and Beverage: • Taking and filling orders during busy rush hours, • Multitasking between selling serving, cash handling and cleaning• Cash handling - both manual and through automated systems.Ticket Sales/Guest Services: • Greeting guests (customers) and selling a variety of ticket media to best suit what was required• Handling guest complaints, compliments, issues and disappointments• Entering and editing the guest complaint files during and after complaints and issues• Knowing and implementing the relevant company protocols in relation to complaints, compensation and providing more information to guests as necessary• Handling angry and unhappy guests in a professional and polite manner to the extent possible in the roleAttractions Attendant:• Operating sophisticated ride systems• Memorizing and delivering lengthy narrations to large groups• Assisting with emergency evacuations of attractions when necessary• Assisting guests with disabilities to enter the attraction• Time management during the busiest holiday seasons of the park• Working audience control, and parade audience control