Juniper Duff Email & Phone Number

Jacksonville, North Carolina, United States

Assisted with creation, and implementation of regional goals, brand standards, and individual agency manager expectations. Identified and targeted areas for staff and agency improvement. Ensured staff education and compliance of State and Federal regulations. Implemented strategies to establish a strong, customer centric, customer focused culture. Strong emphasis on coaching and development

Phoenix, Arizona, United States

Develop and execute health and safety plans in the workplace according to legal guidelinesPrepare and enforce policies to establish a culture of health and safetyEvaluate practices, procedures and facilities to assess risk and adherence to the lawConduct training and presentations for health and safety matters and accident preventionMonitor compliance to policies and laws by inspecting employees and operationsInspect equipment and machinery to observe possible unsafe conditionsInvestigate accidents or incidents to discover causes and handle worker’s compensation claimsRecommend solutions to issues, improvement opportunities or new prevention measuresReport on health and safety awareness, issues and statisticsMaintain excellent operations and standardsSupervise the storage, maintenance and use of plant and equipment on a theft/misuse preventative basisAdhere to budget constraints and targets/Establish budgets and production targetsAssist in developing plans for progress and growth

Mount Vernon, Oh

03/2015 – Current: JTF Holdings dba Movers & Shuckers LLC/Double 8 Cattle Co., LLC – Mount Vernon, OH – Operational Manager/Customer Engagement DirectorOperations leadership role directing and managing teams. Oversees the daily, monthly and quarterly accounting activities. AR/AP/Payroll and General Ledger. Forecasting and budgetary reporting. Broad variety of administrative tasks for the President/CEO and COO. Project management and implementation. Process and Strategy development. Bridge to communication between the President/CEO/COO’s office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management, extended staff and vendors. Generates reports-adhoc and scheduled reporting. Customer and client engagement, relationship development and management. Contract Management. Customer communications, service and retention. Contributions to marketing, branding. On-going efforts to ensure quality standards through sourcing and internal staff training and engagement. Maintaining and improving all safety initiatives. Promoting and leading the safety plan. Overseeing worker’s compensation processes. Serving as the primary contact for all federal, state and local government related inspections.Human Resources and Office Management DutiesInventory management, Logistics, Shipping/Receiving oversight, Product QC and Disbursements. Materials management. Safety Coordination.

Denver, Colorado

Conducted and participated in planning and discovery meetings involving staff, associates, steering committee and stake holders. Provided expertise in the logistical activities and services required for the transition from the existing facilities to the newly constructed facility. Reorganized, consolidated and prioritized existing facility departments for successful transition to new facility.Served as a focal point for internal management of the transition process, departments, teams and other planning staff to manage, implement and track transition process from planning through implementation.Assumed transition related tasks or projects, performed specialized studies, site visits and space management activities, as needed. Documented outcomes and measurable accomplishments.Monitored and steered the transition process with teams to achieve established goals and outcomes within specific timelines.Educated, briefed and orientated staff, transition committee members and others as needed.

Scottsdale, Az

Operations leadership role directing and managing teams. Responsible for Executive leadership, fundamental training and monitoring productivity of claims team. Claims tracking and follow up to ensure timely and appropriate payment. Accountable for rigorous documentation and evaluation processes and in-house compliance with state and federal processing guidelines (ERISA). Managed communication between the Flight Coordination, Aviation, Claims and Legal departments; while demonstrating leadership to maintain credibility, trust and support with senior management, external vendors and extended staff. File preparation for legal. Drafting of legal demands. External negotiations and contract management. Chart audit, QA and QC process development and coordination. Consistently recovered 4.5 Million dollars in AR annually.

Mesa, Arizona

Daily clinical operations. Front and back office responsibilities, as required. Patient counseling and billing. Inventory and supply maintenance.Scheduling of surgical services. Insurance authorization and chart preparation for claims submission. (Coding) Electronic charting. File maintenance. Staff coaching and management. Other responsibilities, as assigned.

Dayton, Oh

Operations leadership role directing and managing teams. Monitored and reinforced all PSA performance, appearance and conduct requirements / policies and all FAA regulations applicable to in-flight personnel. Fair and appropriate supervision of flight attendant personnel; approx. 400. Report all recurring flight attendant performance issues and concerns; Performance coaching, counseling and corrective action; Develop and conduct performance evaluations. Participate in daily briefings as to the status of staffing and any activities of In-flight personnel that impact operations. Developing, conducting and presenting safety training. Maintaining and improving all safety initiatives. Conducting and overseeing accident investigations. Overseeing worker’s compensation processes.Human Resource functions to include: monitor attendance programs, make difficult decisions associated with employment separations, assist with grievance mediation and arbitration; Oversight of the flight attendant Mentor Program and IAC Committee. In addition to functions of a Flight attendant.