Assisting the HOD in completing monthly P&L statement and conduct month-end reconciliation with third-party partners. Lead and improve the guest experience program, organize regular staff training sessions to enhance service quality and guest satisfaction. Responsible for hosting VIP guests, efficiently handle guests issues and suggestions, ensuring smooth operation of the front office. Monitor and record employee performance, regularly report to the manager to assist in team management and… Show more Assisting the HOD in completing monthly P&L statement and conduct month-end reconciliation with third-party partners. Lead and improve the guest experience program, organize regular staff training sessions to enhance service quality and guest satisfaction. Responsible for hosting VIP guests, efficiently handle guests issues and suggestions, ensuring smooth operation of the front office. Monitor and record employee performance, regularly report to the manager to assist in team management and optimization. Develop and adjust the department work schedule to ensure reasonable staffing and meet business needs. Show less

Providing personalized, specialized and ultimate luxury butler service to all the suites’ guests. Such as: any kind of reservation, local trip tour arrangements and other personal things. Handling guests complaints and recovering guest’s experience. Preparing VIP’s welcome amenities and sending prr-arrival emails. Daily engagement with guests at all hotel outlets and lobby. Ensuring guests are satisfied during whole stay. Also, ensuring all the processes and services which are reached LQA and… Show more Providing personalized, specialized and ultimate luxury butler service to all the suites’ guests. Such as: any kind of reservation, local trip tour arrangements and other personal things. Handling guests complaints and recovering guest’s experience. Preparing VIP’s welcome amenities and sending prr-arrival emails. Daily engagement with guests at all hotel outlets and lobby. Ensuring guests are satisfied during whole stay. Also, ensuring all the processes and services which are reached LQA and Forbes 5 stars. Assisting line manger to train new staffs and improve department train program as well. Show less