- Assist in establishing of global logistics system. - Quotation & Pricing: Identify the issues of the current system and participate in the establishment of a global ocean logistics quotation & pricing system; co-ordinate with the pricing teams across the globe to develop quotation solutions; unearth the pain points in ocean logistics products to propose new product quotation solutions and implement them.- Operation: Co-ordinate with global operation teams to ensure the establishment of a sustainable and replicable logistics operation processes, formulate service level agreements as guide lines to follow in order to reduce the unexpected risks. Track process flows to reduce the possibility of key nodes restricting logistics operations.- Supply and demand co-ordination. Collect and organize sales demands, market trends, and competitive analysis from external sources, adjust product positioning to form a systematic analysis framework. From internal sources, use Power BI to organize historical data trends, analyzed anomalies, and feed back to procurement and strategic departments for closed-loop processing.

Client Solution Team(Global Key Account) Jul 2021 – Apr 2022- Establish and Improve Client Management Mechanism. Clients: Home Depot(Top 3 largest importer in US, US Customs), Kraft Heinz, Steelcase, etc. Provided suggestions for improving tailored mechanism, as a key region handler for new accounts on-boarding. Also contributed in the establishment of its management mechanism. More than 3600TEU shipped out across 4 origin countries, 12 ports with generated revenue more than 36 million USD within the first month.Client Solution Team(Small-Medium Business) Aug 2020 – Jul 2021- Shepherd clients through the complexities of international trade. In addition to maintaining and managing 346 suppliers in Asia for 47 existing customers, I also need to understand customers' needs, help them analyze data including space utilization, unit cost, etc. to improve operational efficiency, to provide end-to-end advice, to find effective solutions. I was successfully retained two customers who were about to churn for three times.- Manage all aspects of international trade from origin to destination. Cross-company cooperation, confirming shipment status with suppliers, providing shipping solutions, following up on the progress and customer satisfaction. Cross-departmental coordination, guiding and coordinating the problems encountered by various departments during the transportation and providing optimization suggestions to other departments based on customer feedback. I once proposed and led a change of customer handling process to improve the efficiency of information communication which saved 0.35 headcount.- Data analysis. Using Looker, a data analysis platform, to analyze the trends of cargo transportation and process time consumption for customers; capture data on task allocation and exceptions handling for the team, and capture information on impacted customers and order numbers to assist teammates communicate and coordinate with customers when accidence occur.

- Information System Management. Taking the lead on NPC dashboard handling and quotation related assistance for Australasia. Sharing knowledge and providing solutions & advises on quotation management. Assisting Online Quotation Team and ERP & CRM System Support Team to identify bugs and potential risks.- Operation. Assisted to complete 29 tenders, including JD.COM, Rio Tinto, Microsoft, Nokia. Completed 40 online bidding for Kraft Heinz and Schlumberger. Completed 312 quotes and assisted in managing customer relationships for Sales Team. - Sourcing and Purchasing Management. Provided end-to-end solutions for customers with special handling requirements. Assisting Product & Service National Manager to analyse eight logistics providers, which led to a national-wide agreement.- Internal Training. Provide training on system operation for Australasian colleagues and NPC team members. Provide advises on dashboard handling to overseas colleagues. Single-handed completed ‘NPC Training Handbook’ for new comers.

Evaluate and manage supplier’s performance and capacity. Manage purchase orders. Co-ordinate fabric and colour development and quality control. Handled over ￥140 million of commissions for key suppliers. Developed over 400 kinds of fabric and colour.Achievements: - Process optimization. Actively design process optimization, and saved 25% lead-time of original fabric and colour development process.- Supplier performance improvement. Researched and identified the reason and possible consequence of supplier failure. Communicated with both R&D department and suppliers to set up 21 long-term and short-term strategies to prevent similar mistakes in the future.- Data analysis. Summarized and compared suppliers data weekly. Contacted suppliers to investigate key data fluctuations. as a consequence, we achieved 13.2% improvement to our own time delivery.- SOP design and formation. Proactively composed two new staff training and processing manuals. These included two major areas and six operating processes. These had successfully assisted new staff to understand and acquired skills for more than 50 % of their daily routine work.