Luciana Junqueira Email & Phone Number

Markham, Ontario, Canada

Toronto, Ontario, Canada

Oversaw Front Office and Guest Services Departments – Responsible for ensuring the smooth operation of five departments. Overall responsibility for providing all guests with quality service while maximizing departments productivity and employees.

Chicago, Illinois

Managed project scheduling for hotel opening, acquisition, rebranding, closing and revisit in the Asia Pacific and Europe regions. Provided leadership to a remote team for the implementation and training of multiple systems in over one hundred properties in five years.

Chicago, Illinois, United States

Coordinated project scheduling for hotel opening, acquisition, rebranding, closing and revisit in the Asia Pacific and Europe regions for Full Service and Select Service properties, and remote system audits.Managed the day-to-day operations, user training, documentation, new features development and reporting of the Pre-Opening Tool Kit, SharePoint based program, used to monitor pre-opening tasks progresses for all departments.

Chicago, Illinois, United States

Work with corporate, regional and in-hotel leaders in the development, execution and coordination of the signature guest and employee experiences for the Grand Hyatt brand.

Santiago Metropolitan, Chile

Oversaw Rooms Division Departments – over 150 colleagues distributed within eight departments. Responsible for ensuring the smooth operation of several departments. Overall responsibility for providing all guests with quality service while maximizing room revenue, productivity and employees.

Chicago, Illinois, United States

Supported the Rooms Division Operations of over 150 Hotels, outside North America, on the implementation of Hyatt programs and Brand Standards.

Chicago, Illinois, United States

Spearheaded onsite implementation and training of new Hotel Property Management System for smooth transition. Worked in different countries – United States, Mexico, Argentina, Chile, Spain, China, Australia, New Zealand, Brazil, and England.

São Paulo Area, Brazil

São Paulo Area, Brazil

Bachelor'S Degree, Jornalism

Bachelor'S Degree, Tourism And Hospitality

Continuing Education, Business Fundamentals, A+

This business course explores a range of topics – including finance, leadership, change management, globalization, international business.

Continuing Education, Project Management

This course provides an introduction to the fundamental concepts of project management. The course includes five project management.