Junyi Yee Email & Phone Number

Singapore

- Work with APAC clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives- Establish and maintain strong customer relationships and satisfaction through regular communication- Act as the liaison for technical inquiries or escalations and product feature requests to advocate customers needs/issues internally- Onboard and train new customers on the company's CaaS platform- Manage a portfolio of CaaS customers based in… Show more - Work with APAC clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives- Establish and maintain strong customer relationships and satisfaction through regular communication- Act as the liaison for technical inquiries or escalations and product feature requests to advocate customers needs/issues internally- Onboard and train new customers on the company's CaaS platform- Manage a portfolio of CaaS customers based in APAC, responsible for contract renewals and upgrades- Monitor and report on customer performance against critical and key performance indicators- Identify upsell opportunities and new revenue streams Show less

- Oversee project development progress within the team to ensure quality and delivery timelines- Coach and motivate team members to meet their professional goals while aligning with company's targets- Streamline project and task tracking workflows company-wide to improve work efficiency and product quality

Singapore

- Design, develop and maintain mobile stock trading applications for retail brokers and banks in Asia- Design, develop and maintain relevant backend services

Singapore

Singapore

- Provide high-touch post-sales support for premium regional accounts- Facilitating operations through close co-ordination within internal teams to ensure commitments to customers are met, delivering positive customer experience- Build strong customer relationships and being their advocate, to meet both customer's and company's desired goals- Provide efficient responses and service to general customer enquiries and issues within Service Level Agreement timelines-… Show more - Provide high-touch post-sales support for premium regional accounts- Facilitating operations through close co-ordination within internal teams to ensure commitments to customers are met, delivering positive customer experience- Build strong customer relationships and being their advocate, to meet both customer's and company's desired goals- Provide efficient responses and service to general customer enquiries and issues within Service Level Agreement timelines- Support Sales and Account Management teams by preparing tailored reports- Classify and investigate issues, routing and escalating issues internally if required Show less

Graduate Diploma, Systems Analysis

Bachelor Of Arts (B.A.), Geography