• Proposal management (GE Digital Software, Services, Support, etc...)• Working closely with Sales, Solution Architect, Services, Legal teams• Contract creation support and management• Preparing tender documentations• Languages used at daily work: English, Russian, Hungarian

• Creating and managing the OTC (pharma) and OHC (oral healthcare) orders for Central Asia (Kyrgyzstan, Tajikistan, Mongolia, Turkmenistan, Uzbekistan) and Caucasus (Georgia, Azerbaijan, Armenia)• Being the main contact between the customer, warehouse and logistics team• Building and maintaining relationships with clients• Contract creation support and management• Proposal creation• Preparing tender documentations• Languages used at daily work: Russian, English, Hungarian

• Support small and medium-sized businesses in their marketing decisions and issues • Digital marketing problem solving (Facebook, Instagram, WhatsApp)• Russian/English support

• Managing the market supply processes of South Africa, Seychelles, Tanzania, Uganda, Reunion, Cameroon and Nigeria• Supporting the junior members of the team• Building and maintaining relationships with clients• Cooperation with customers to understand system background and requirements

• Building and maintaining relationships with clients• Design and execution of reports for senior stakeholders• Cooperation with customers to understand system background and requirements • Supporting markets with their operational and functional needs • Tracking and analysing of forecasting issues and progress, briefing to senior management • Identifying process improvement opportunities and redesigning them to achieve desired efficiency • Partner Markets’ requests through review and evaluation• Ensure that the KPI’s are delivered and improved through the core Customer Supply Executive tasks: - Generate the necessary documentation and ensure on time billing with maximum accuracy to meet customer service OTIF - Issue/create accurate documents such as: invoices, debit/credit notes, order acknowledgements, etc. to required timescales - Order packs accurately collated, including copies of shipping documents and then archived correctly. - Order validation, amendment and creation - Raising of YSTD orders manually for 3rd party markets - Order amendment in SAP - Management of escalations and amendments from market - Closing of customer concerns within agreed parameters - Support insurance claim process in an accurate and timely manner after completion of customer concerns - Resolving shipment delays and all associated communication and documentation with counterparts in supply and the market. - Process material (dry goods) and sample orders and ensure markets are kept updated on status

Top Accountabilities: - Order management within pre-defined parameters as set out by Brand Owners.- Handling all incoming customer queries and requests- Continuously improving service levels in cooperation with the internal teams (Credit Control Team, IMC Sales-force and warehouse, Planning Teams and Production Plants) and other parts of the business to strive for excellence in a highly competitive environment- Being responsible for proper communication between Diageo and customers- Maximising customer satisfaction level and order entry accuracy- Build credible relationship- Pro-active order management execution from creation to delivery to the customer - Managing export documentation processes- Single point of contact for customers and supply- Providing visibility and relevant action on orders vs forecast* Winner of the “Recognition Award” in the area of "Drive out cost”

"Fitness shop" is a distributor and also retailer of sports nutrition supplements in Ukraine. The company is working closely with brands like "Scitec", "Biotech", "Pro Nutrition", etc. My main tasks included social media marketing, business development and customer relationship management.

My assignment was to study one of Vanderlande Industry’s product group in the ‘’Baggage Handling’’ segment, and investigate the ways of increasing its market share on a market, which was not emphasized on before, because of the customers’ price-sensitiveness and preference of CAPEX- instead of OPEX investments.Vanderlande Industries is dedicated to improving its customers’ business processes and competitive position by providing automated material handling systems and services. Focus is to improve our customers’ logistics processes and increase their logistics performance today, tomorrow and throughout the entire life cycle.Our systems and associated services enable fast, reliable, labour-saving goods handling in distribution centres and parcel and postal sortation facilities, as well as for baggage handling at airports.

- Coordinating the weekly status reports - Update Project actions, risks & issues - Capture daily team meeting actions and own actions log to ensure actions are tracked and logged - Follow up with project members updates to actions - Arranging facilities for new project members (badge, laptop, logon, etc) - Organize rooms and logistics for training and engagement events - Support the creation and distribution of Project Communications - Support, conduct and analyze Impact Assessments - Responsible for Change Readiness assessments.

- Marketing Research - Customer and Employee Satisfaction Measurement - Brand Management