One-on-one and team consulting, plus templates and tools to help build engaged teams.

Execute business strategy, planning, operations, multi-stream project mgt, content development, marketing, financial tracking, and launch of integrated technology solutions for nonprofit wellness coaching network. Lead UX research, design, and development of responsive site plus the coach intranet/extranet portal. Recruiting and contract management of wellness coaches who join Teacup.

Lead strategy and design for responsive and native products, apps, and websites. Build and leadonshore and offshore teams to research, design, develop, and market our ecosystem of integratedproducts and services. Steer outreach activities to build provider and partner networks.

Enterprise experience design and service design within the Salesforce Lightning framework.

Developed and directed new UX practice for global consultancy firm with clients from a diverse range of industries and locations, converting back-end legacy systems to responsive solutions. Generated rapid growth for the business unit, increasing sales by $4M in a four-year period. Advised on strategic leadership initiatives to boost success metrics and business relationships targeting client needs; hired and managed remote team of managers, designers, and developers. Designed and conducted design workshops and usability studies to determine optimal solutions for leading financial, manufacturing, and automotive clients.

Acted as lead UX/UI designer and project manager for global B2B e-commerce solutions and content portals. Provided design expertise for a new medical-based learning management system. Developed and conducted heuristic evaluations and user studies to capture and prioritize clientand customer needs. Clients included T-Mobile, Reed-Elsevier, and Underwriters Laboratories.

Led projects for high-profile global corporations, including Exelon Corporation, M&I (Harris) Bank, and Metavante. Managed development teams for technical and UI design, quality assurance testing, and training for production of a SharePoint 2010 intranet with a $1.3M budget. Pioneered intranet overhaul with scope of 25,000 pages and documents for company with over 9,500 employees, incorporating interface design, functionality, usability, and operations with governance and strategic planning for enhancements. Developed interaction design for online banking system, providing end-to-end workflow scenarios to create an innovative solution for global banking.

Provided team leadership, business analysis, design, governance standards, style guidelines, training oversight, and usability expertise for intranet deployment on a new content management system.

Spearheaded corporate adoption of a new content management system (CMS) by overseeing project team and managing development of project RFP, evaluation of enterprise solutions, analysis of benchmarks and performance indicators, and facilitation of organizational change management plan. Championed planning, design, and execution of the CMS to ensure usability and reliable architecture.

For a multi-agency audience of more than 800 employees, managed the creation, maintenance, and support of the Nielsen Norman Group award-winning corporate intranet, CMS, DAM, wiki, client-facing extranet tools, and online collaboration environments.

Developed a profit-driven computer-graphics studio for this nationwide agency, bringing department up to 30+ employees. Clients included Coors, Coca-Cola, and P&G.