Senior Manager, Customer Success
Current• Customer relationship maintenance and program development, complete the successful implementation and construction of projects• Supervise and coordinate the operation of various departments• Customer maintenance and plan formulation, follow up and assist in the successful implementation and construction of projects with more than 10000 people, and be responsible for the maintenance of follow-up customer relations• Grasp the market situation, conduct regular market analysis and competition research for the company, collect and evaluate customer needs, and promote continuous improvement and innovation of products• Focus on digital transformation and employee experience project• SAP and SF knowledge• In the communication and negotiation of business, I could complete or design Pre-sales project individually, and cooperate with the product / technical team to assist in the writing, implementation and development of system requirements; After the project goes online, I will also continue to communicate and coordinate with products, operations, R & D, etc., and solve relevant issues.