Responsible for Data Strategy & Governance pilar within new Data & AI Centre of Excellence (CoE). Key responsibilities included • Building and lead a team of data experts to support, influence and deliver solutions to clients • Developing simple data offerings and solutions, with data literacy embedded, that help solve complex problems and enable organisations to make better use of data. • Innovate to improve foundational data management capabilities within organisations at varying maturity levels. • Develop client, business, and vendor relationships • Revenue growth for CoE• Thought leadership and development of training\webinars.

I am a Senior Manager based in London and part of the Global Revenue Industry. I work with national and regional Revenue and Taxation authorities around the world to improve tax compliance and enhance services for citizens and business chiefly by the application of new technology. My work predominately focuses on data strategy and architecture, but also addresses strategic issues, organisational change, transformation programs and major technology implementation programs,US State Tax Agency Primary responsibility for benefits and performance measures achievementIdentified strategies that would generate $500m per year in additional revenue for agencyDesign of roadmap and implementation plan of solutions Financial analysis of benefits strategyEuropean Tax AgencyDefined a data strategy roadmap that includes the collection, exploration, analysis and consumption of internal & external data focusing on the continual improvement of data quality. This strategy was required to meet key short-term regulatory commitments and allow, in the long-term the consolidation of distributed data from external stakeholders. The result was a programme of work transforming the way data is shared and used across government organisations.Student Loans Company Led design of Target Data ArchitectureLed a team of SME’S to improve performance of student loan sale process by 5x to enable government targets of £12bn in sales by 2022 to be met.Worked closely with leadership to ensure data strategy is inline with business vision.Implemented strategies to improve operational effectiveness and agility within core teams Advised on best practice relating to data management, data quality, performance monitoring, process improvement and change management.

Responsible for Database Infrastructure and head up the Business Continuity function for EMEA . Also responsible for identifying, recommending, and driving data and system improvements within and across the business and technologyHead of Database Infrastructure EMEAResponsible for EMEA Business Continuity, reporting directly to the COOIdentifying, recommending, and driving process and system improvements from front to backDelivering data projects aimed at increasing revenue, strengthening client engagement and reducing technical issues for key business stakeholders. Leading a wide range of data quality projects for implementation of the Salesforce CRM tool.Partnering with the business to provide expertise over data strategy.AchievementsSuccessfully designed the database architecture (MSSQL 2012) for a new bespoke trading platform (Inforeach) whilst migrating from Fidessa, involved in full lifecycle of project.Designed and developed a new Business Continuity Process (BCP) for EMEA, including establishing a BCP Team, proactively identifying areas for improvement documenting and driving enhancement plans, including acting as SME for audit and compliance. Managed and drove data project to resolve data quality issues and improve performance and availability of Global Data Warehouse for EMEA and AsiaThrough process re-engineering and workshops identified 60% efficiency improvements for middle office and compliance teams.Completed legacy Fidessa data migration.

Designed database architecture for Global Asset Management Designed Target State Operating model for BAU data management process. Contributed to the design of Incident\change management procedure based on ITIL methodology.Effective stakeholder management whilst transition of services from development to infrastructure support team. AchievementsKey role in designing database roadmap.Designed and documented data dictionary for department and wider teams.Recommended solutions, and created an implementation timeline. This involved facilitating workshops for developers.Successfully trained and mentored junior staff to enable them to effectively contribute to team goals

Responsible for ensuring security, stability, performance and availability of clients database environment. Advised clients on process improvements and technology solutions that met business requirementsA member of Change Control team and ensured proper Change Control procedures were adhered toAchievementsSuccessfully upgraded database infrastructure from Oracle 9i to 10gSuccessfully designed and implemented detailed test plans which were accepted and used by client Successfully trained and mentored junior staff to effectively contribute to supporting the business

Key AchievementsDeveloped a Balanced Business Scorecard(BBS) application. This is a performance management tool that helps users align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. My Role• Responsible for requirements engineering and developing technical solutions through active listening & questioning techniques, brainstorming sessions and business process models.• Involved in developing the implementation approach and managing the impact on all business areas. • Traveled to various locations in the UK to engage with multiple stakeholders across the company to ensure all processes and requirements were accurately defined, Office Managers were adequately trained and local business issues were appropriately logged. • Managed a team of data analysts.• Presented high level reports at the quarterly management meetings. • Worked with world-class Subject Matter Experts in order to extract their domain knowledge, business rules, decision making process, and expertise so it can be documented and implemented into project• Managed client relationships to ensure timely delivery of reports.

This role involves me working, as part of a team of four London based engineer’s to support the needs of usersthroughout the south and the southeast.Responsibilities include: Evaluation new technologies with regard to hardware and software, installation ofnew PC’s, Training, Populating Known Error Database, Break Fix, Liasing across teams, developing a trainingplan for new engineers, covering regional engineers, ADSL surveys and installations.