Justin Ayers Email and Phone Number
Justin Ayers work email
- Valid
Justin Ayers personal email
With 20+ years of Product Management & Technical Program Management experience, I am an established, natural leader with a deep and extensive background in software engineering and managing high performing teams. A proven track record of driving clarity throughout the entire software vision and engineering lifecycle. I have significant experience in engaging customers and partners at scale to deliver world class user experiences and solutions that drive customer satisfaction, business impact, and engagement. Spanning user experience, form factors, and software as a service, I have a unique combination of product making excellence, UX design strength, and deep core platform experience. As leader who puts people first, I’ve recruited and managed top talent to build balanced, inclusive teams which leverage data driven decision making, customer empathy, and a 360 degree view of the customer life cycle view to drive investments into products.I am always looking for opportunities that leverage my experience, give me tough challenges, and drive business impact and value. These opportunities may be tactically focused or evolutionary & delightful – both paths allow me to demonstrate and showcase my creativity, bias towards action, and ability to deliver results.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Director Of Program Management, SurfaceMicrosoft Mar 2020 - PresentRedmond, Washington, UsResponsible for the suite of software experiences that ship across the Surface portfolio of products. The PM team partners across the company, driving key initiatives that allow us to use software in conjunction with meticulously crafted hardware to differentiate the Surface brand for our customers.
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Principal Swfw Program ManagerMicrosoft May 2019 - Mar 2020Redmond, Washington, UsPrincipal Software/Firmware Program Manager for a new class of foldable devices running next-gen platform hardware, and the next evolution of OS and experiences. Fusing the relationship of hardware, firmware, drivers, through core OS experiences.
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Principal Program Manager LeadMicrosoft Nov 2018 - May 2019Redmond, Washington, UsAs one of the pillars of D365 business app offerings, I manage a team of technical program managers who develop the strategy and design a new set of modern experiences in the Services experience. My team has full life cycle accountability - from aggregation of customer feedback, identifying key market trends and opportunities, through strategic execution, deployment, and collecting customer feedback.
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Senior Program Manager Lead, Ust, Windows DivisionMicrosoft Sep 2017 - May 2019Redmond, Washington, UsBuilt and manage a high performing team of PMs that are accountable for key Windows Experienceso Quick Assist – Modern app and experience for desktop sharing in Windows. o Get Help – UWP app with the embedded Microsoft Virtual Agent using Microsoft Bot Framework to create custom experiences for problem resolution. o Diagnostic service and platform – Key service in Windows that allows core diagnostic scenarios to reactively and proactively identify customer issues, and fix them.o Microsoft Contact US experience exposed by Get Help and Support.microsoft.com to enable customers to classify issues, and get connected with a Microsoft support agent.Leveraging BI and Analytics to connect Microsoft customer experiences and journeys so we can capture insights that identify key opportunities for investment.Detailed planning and executive reviews
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Senior Program Manager, Ust, Windows DivisionMicrosoft Feb 2016 - Sep 2017Redmond, Washington, UsProduct Program manager owning strategic initiatives for internal Microsoft LOB experiences. Owned product investment decisions that shaped the strategy for key offerings. Using data analytics and BI to clearly articulate deep customer insights. Worked strategically with a variety of stakeholders to understand and identify opportunities to realize key value for investments.-Technical architecture and feature design specification authoring-User experience design and close partnerships with key design studio counterparts to ensure cohesive, consistent user experiences.-Manage cross team dependencies, release cadences, and feature backlogs-Detailed planning and executive reviews
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Senior Program ManagerMicrosoft Jul 2013 - Jan 2016Redmond, Washington, Us· Manage the convergence and vision of the Windows Settings app across multiple product SKU’s. One of the top, most-used features in Windows, with a reach of hundreds of millions of customers. Accountable for the core user experience down to lower level framework and stack features including search, extensibility, and enterprise manageability.· Manage and direct a virtual team of 75+ unique partners to drive convergence of settings experiences cross platforms for the Windows Product. · Gather requirements directly from customers, and serve as a champion for organizational and customer experience objectives. Present key content to audiences of all sizes, both internal and external to Microsoft.
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Senior Program ManagerMicrosoft Jan 2008 - Jun 2013Redmond, Washington, Us· Design, specify, and build software features for eight major releases for the Windows Phone product lines.· Authored over twenty detailed, thorough, and comprehensive technical functional specifications and led feature teams during development, testing, and sustained engineering using agile development techniques.· Define and manage team schedules, resources, bug triage, risks, and priorities.· Product line scope includes focused areas of Calendar, Office on mobile, and People Apps. Core platform partner engagement with external partners including Facebook, Twitter, and other socially focused services.
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Program Manager 2Microsoft Apr 2006 - Jan 2008Redmond, Washington, Us· Design, spec, and build software and service features for 2 releases of Windows Live. · Technical design ownership of both standard and proprietary mail platform protocols for the Windows Mail & Hotmail services – including POP, IMAP, and EAS mail protocols. · Coordinated live server deployments and updates for phone and Windows Live customers.
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Program ManagerMicrosoft Nov 2004 - Apr 2006Redmond, Washington, UsProgram Manager at Microsoft for Knowledge Management related tools and platforms.
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Test LeadMicrosoft Feb 2001 - Nov 2004Redmond, Washington, Us• Ownership of end to end deliverables from requirements gathering through Production implementations. Including project schedules, business communications, QA, and User Acceptance• Manage, train, and mentor local resourced teams of 3-10 Engineers and Leads.• Manage, train, and mentor offshore resourced teams of 6-12 Engineers and Leads.• Leverage communication and interpersonal skills to mentor and train teams on improving cross group collaboration, standardizing processes across projects and organizations, motivating teams, and improving efficiencies.• Stakeholder in Steering Committee meetings with our business partners and customers to ensure quality standards are ahead of expectations, providing team level vision, product level vision, and triaging critical architecture/design issues proactively.• Product line scope included developer & support tools for Knowledge Management systems. This included content authoring, core workflow & localization, broad search & content management, and sustained engineering.
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Lead Test AnalystAt&T Wireless May 2000 - Jan 2001Dallas, Tx, Us• Managed the end to end quality process. Spec reviews, test planning, use cases, test cases, automation, execution, defect management and triage, metrics gathering, reporting, certification, post mortems.• Primary auditor to ensure standardized features across applications are being met as per legal, government, and organizational requirements – including usability, accessibility, performance, security, and privacy related features.• Revised and developed standardized QA processes and methodologies across organizations. Managed, trained, and mentored QA engineers on various on new processes and methodologies.
Justin Ayers Skills
Justin Ayers Education Details
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Washington State UniversityGeneral -
Washington State University - College Of Business And Economics
Frequently Asked Questions about Justin Ayers
What company does Justin Ayers work for?
Justin Ayers works for Microsoft
What is Justin Ayers's role at the current company?
Justin Ayers's current role is Director of Program Management, Surface at Microsoft.
What is Justin Ayers's email address?
Justin Ayers's email address is ju****@****oft.com
What schools did Justin Ayers attend?
Justin Ayers attended Washington State University, Washington State University - College Of Business And Economics.
What skills is Justin Ayers known for?
Justin Ayers has skills like Software Project Management, Testing, Agile Methodologies, Windows Phone, Program Management, Software Development, Agile Project Management, Scrum, Enterprise Software, Sharepoint, Saas, Business Intelligence.
Who are Justin Ayers's colleagues?
Justin Ayers's colleagues are Vicky Prajapati, Different Human, Lenny Wood, Fatma Yaldız, Mohammad Sohil, Ben Gillis, Mayur Vaghela.
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