Justin Bake Email & Phone Number

Panguitch, Ut, Us

Kenedy Space Center, Florida

Conducts assessments of cybersecurity controls in accordance with the NIST 800-53a position carried over from KPLSSII contract to the NASA CyPrESS contract.

Kennedy Space Center

Greater Salt Lake City Area

In my most recent role as solutions support engineer, I provided Data Center backup and storage infrastructure, including Virtualization, Databases, Operating Systems, Networking, and NAS/SAN arrays to enterprise environments. Additionally, I resolved technical issues from phone, web, and email in collaboration with senior support engineers. I offered training and guidance to co-workers while serving as a senior engineer.• Updated customers on issue resolution process by documenting relevant information in a timely manner.• Protected business data by identifying and resolving thousands of cases concerning backup and recovery failures.

Stockton, Utah

Greater Salt Lake City Area

In my role as a technical support agent, I addressed customer concerns using technical tools for exceptional customer services. Moreover, I acquired knowledge of accurate and up-to-date information regarding current policies, procedures, and troubleshooting techniques. I also administered, oversaw, and documented the resolution process, while communicating status with clients for high satisfaction.• Provided aid in companywide rollout of mobile platform change.

Tooele Ut

evidance custodian/ desktop support.

Greater Salt Lake City Area

I Provide over the phone and remote technical support to a wide verity of systems and people.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Associate Of Science - As, Computer Systems Networking

started at ITTtech before shutdown.