Manages staff within assigned area, overseeing and conducting hiring, training and performance review activities as required. Manages budget processes and conducts fiduciary activities as appropriate to ensure appropriate allocation of funds. Manages and oversees procurement processes related to services and/or products necessary for the organization. Leads department-wide IT strategic and operational planning activities in collaboration with IT Leadership.Works with business partners to understand business needs.Provides input to business technology planning within their functional area. Identifies and researches alternative technologies, evaluates current staff and technical resources, and identifies alternatives for addressing business objectives.Manages the development and implementation of IT initiatives to support business strategy.Participates with end users and management in the identification and evaluation of information systems requirements, and oversees development of plans to insure the completion of these activities. Oversees development of plans for the completion of major applications. Oversees the acquisition of approved hardware and software including the planning for migration, installation, and training.Provides high-quality services at optimal cost to customers.Develops and implements technologies to improve the performance of multiple business processes and increase efficiency and effectiveness.Manages vendor relationships to maximize value to the business. Negotiate simple to moderately complex contracts.Contributes to and influences the development of standards and changes to systems/applications. Provides technical and business expertise.Identifies the roles, skills and knowledge required. Ensures staff has the resources and skills needed to support all work initiatives. Defines IT work program for the team.

Directs, manages, and oversees administrative operations for the Director's Office, including interpreting, formulating, and implementing policies and procedures.Plans, prioritizes, assigns, supervises, and reviews the work of administrative staff responsible for providing professional, technical, and clerical support within the Director's office.Recommends and assists in the implementation of goals and objectives; establishes schedules and methods for providing effective services.Participates in the selection of professional, technical and clerical staff; provides or coordinates staff training; works with employees to correct deficiencies; implements disciplinary procedures.Writes and edits communications materials for the Department Director, including speeches, scripts, talking points, and formal correspondence; and independently composes reports and memoranda for the Director.Oversees and directs personnel administration including payroll, compensation, training, personnel requisition, and disciplinary actions.Interviews, selects, supervises, develops, evaluates, counsels, and if necessary, disciplines personnel according to established COSA policies, procedures, and guidelines.Manages the flow of information in the Director's Office.Prepares the Department Director for presentations, speeches, and official appearances.Participates in the development and administration of the departmental budget; directs and coordinates budget monitoring system; provides policy direction and operating procedures regarding expenditures.Assists in assessing situations and gathering information to present for Director's decisions.Assists in aligning opinions and recommendations presented to Director for effective outcomes.Serves as liaison between the Department Director, other City departments, City Manager's office, City Council representative and outside agencies; negotiates and resolves significant issues.

IT support for Mayor, City Manager and City Council Members.Oversees daily IT operations of City of San Antonio Executive offices to include: City Manager, Mayor, City Council and other City Executives.Plan, develop, and implement information system solutions for high profile customers.Responsible for immediate support and resolution of IT related issues.Coordinates all IT efforts with customers and other departments within the City of San Antonio Information Systems Division.Sole IT liaison between executive and departmental level City operations and ITSD for the City of San Antonio.Escalation point for any IT issues that cannot be addressed.

Provided troubleshooting assistance for customer's hardware and software needsClearly communicated technical issues and their resolutions to customers that would best assist them in understanding the best options for their products.Assisted in new product launches, which focused heavily on the customer service experience and their familiarization with new Apple products.

Served as shift technician responsible for the configuration, operation, security, restoration, service improvements, and updates of a multitude of high bandwidth data/voice circuits (T-1 and above) in a 24x7-working environment.Planned, configured and implemented of all new WAN requirementsBriefed senior level leadership of daily operations and network related issues.Responsible for training counterparts in all aspects of a large diverse network from basic troubleshooting techniques to in-depth communication protocols.Monitored status and performance of transmission and switching systems, LAN/WAN, and subscriber equipment. Operated cutting edge test equipment used to verify the end-to-end circuit, system and network integrity. Utilized network management hardware and software ensuring circuits met minimum standards and compliance with security and service level directives.Thorough understanding of fiber and copper termination and repair. Ensured maximum efficiency of network infrastructure for over 3,000 systems.Familiarity with REMEDY trouble ticket tracking database/processes.