Justin D. Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio

- Demonstrate Expert level customer support, to include, but not limited to user account management, hardware and software installation, LAN configuration Mappings, advanced troubleshooting techniques, and exceptional customer assistance on LAN/WAN/ELAN in a Windows 10 operating system environment.- Utilize advanced experience with Microsoft Exchange, Active Directory, Windows Operating Systems and infrastructure to resolve incidents regarding user accounts, installing, configuring, maintaining and troubleshooting network hardware, operating system software, peripherals, network equipment and application software.- Supports end-user business collaboration tools such as Adobe Connect, Microsoft Skype, Teams, and SharePoint and other collaboration tools locally and offsite (telework) environments.- Host Based Security System (HBSS) admin responsible for applying system security and information awareness policy on the LAN and resolving remedy tickets generated to remove unauthorized software and identify various security threats and vulnerabilities.- Provides oversight of projects and programs with expert level technical capabilities including the understanding of policies, technical applications, operations and requirements of IT programs.- Analyze, diagnose and resolve Tier II operational problems involving a variety of hardware/software malfunctions, operation systems and interrelationships between host computer systems and remote access terminals.- Evaluate and modify standard practices of IT techniques as required to meet complex challenges of hardware and software rollouts, imaging, standard configurations, anti-virus applications, patch management, group policies, and program scripting. - Continually review advancements in technology and market advancements to provide functional users with the latest information that affects their organization's use of IT.

Cleveland/Akron, Ohio Area

- Demonstrated increasingly higher level of customer support, to include, but not limited to user account management, hardware and software installation in a Windows 10 operating system environment.- Performed a variety of tasks involving practical application of IT processes.- Assisted with hardware moves to support personnel needs of the agency.- Utilized Microsoft Exchange, Active Directory, Windows Operating Systems and infrastructure to troubleshoot basic problems and referred to more senior LST as needed.- Collaborate with senior team members to ensure written instructions for various applications were up to date and provided welcome instructions to new users.- Provided customer support in delivery of IT services including the receipt, acceptance, configuration, installation, removal and movement of all personal computer and equipment.- Established test criteria and implementation plans for network operations to ensure all program modules and outputs for assigned projects are tested for completeness and accuracy.- Evaluated and recommended modifications of standard practices and updates to help desk files.- Worked closely with customers to assist in preparation of requirements, system specifications, and other formal documentation to be used to accomplish the design and in the preparation of automated data conversion specifications, user manuals and other related documentation in accordance with DoD policy and standards.- Remediated security vulnerabilities and applying Microsoft patches on workstations and servers in accordance with prescribed policies and procedures under supervision of senior staff.- Reviewed proposed policies, directives, bulletins, training manuals, and other written documentation.- Prioritized work; coordinating with other site staff and division managers to resolve a variety of beginner/intermediate IT hardware and software problems

Cleveland/Akron, Ohio Area

- Supported LAN configuration Mappings, advanced troubleshooting techniques, and exceptional customer assistance on Cleveland Clinic LAN/WAN/ELAN in a Microsoft Windows 7 operating system environment.- Performed software installations, removals and configurations, new user computer installations, computer exchanges, desktop to laptop conversions and moving Cleveland Clinic laptop/desktop computers.- Assisted with network switch hardware upgrade to Cisco Catalyst 4510R+E, verified port wiring, and migrated 200+ ports.- Worked closely with customers through written and oral communication to assist in preparation of requirements, system specifications, and other formal documentation to be used to accomplish the design and in the preparation of automated and conversion specifications, user manuals and other related documentation in accordance with Cleveland Clinic policy and standards.- Remediated security vulnerabilities and applying Microsoft patches on workstations and servers in accordance with prescribed policies and procedures.- Verified user accounts within cloud-based Enterprise Work Managements system, Workfront.- Assisted team with Network Drive mapping to IT Department’s share drive.- Administered SharePoint 2013 site as site manager.

Mountain Home Afb, Idaho

Lead, managed, supervised, and performed security force activities, including installation, weapon system, and resource security; antiterrorism; law enforcement and investigations; military working dog functions; air base defense; armament and equipment; training; pass and registration; information security; and combat arms. Operated communications equipment, vehicles, intrusion detection equipment, crew-served weapons, and or special purpose equipment- Accomplished measurable results while leading teams from four to 40 Airmen in fast paced, dynamic work environment- Lead, managed, supervised, and performed force protection duties, including use of -deadly force to protect over 10K personnel and $1B in resources- Mentored and maintained accountability of 40+ Airmen within flight, providing positive guidance for personal and professional development- Assessed training needs and evaluated training effectiveness of flight; assisted in development of innovative teaching techniques and conducted professional development seminars- Analyzed violations of organizational code of conduct and administered disciplinary actions in accordance with published regulations- Recipient of Air Force Commendation medal recognizing exemplary performance and leadership in garrison and combat environment

Mountain Home Afb, Idaho

Managed working dog teams by overseeing and evaluating utilization, training of working dog team assets and aiding in recommending improvements to correct deficiencies. Conducted comprehensive, annual canine assessments and troubleshooting issues in a variety of areas.- Provided guidance on employment and utilization of 10 military working dog teams to senior leadership, major command leadership and outside law enforcement agencies- Employed military working dogs to support worldwide security force operations and executive agency requirements- Ensured proper maintenance of 10 kennels, support facilities and grounds, training areas and $40K in government assets- Coordinated military working dog transactions with Department of Defense Military Working Dog inventory manager in maintaining required unit’s allocations- Monitored training and utilization of 8 explosive, narcotic and patrol working dog teams and performed no-notice and annual evaluations on all aspects of working dog training and utilization ensuring proficiency training and certification standards were maintained- Wrote operating instructions and special security instructions for working dog teams- Supervised handling, storage, security and accounting of canine section provided 12 explosives and 6 narcotic training aids- Performed monthly, quarterly and annual inventory of 6 narcotic and 12 explosive training aids and live ammunition

Mountain Home Afb, Idaho

Trained handlers and military working dogs on all aspects of canine behavior, clear signal technique, deferred final response, patrol and aggression training.- Acted as intruder for 8 military working dog teams in dog bite and hold training- Reported and reacted to dog military working dog alerts- Maintained dog training and usage records for 8 military working dogs and handlers- Responsible for storage, handling, and security of 6 narcotic and 12 explosive training aids- Assisted with proper maintenance of 10 kennels, support facilities, training areas and $40K in government assets

Whiteman Afb, Missouri; Aviano Ab, Italy And Mountain Home Afb, Idaho

Responsible for training, health and welfare of assigned military working dog.- Ensured proper maintenance of assigned kennel and government assets- Utilized assigned military working dog to enhance detection efforts of ground forces and provided psychological deterrent from hostile threats- Assured assigned military working dog was proficient in detection of 6 narcotic and/or 12 explosive training aids- Maintained law and order by conducting physical security checks and enforced public law

Whiteman Afb, Missouri

Leads, manages, supervises, and performs security force (SF) activities, including installation, weapon system, and resource security; anti-terrorism; law enforcement and investigations; military working dog function; air base defense; armament and equipment; training; pass and registration; information security; and combat arms.

Associate’S Degree, Information Technology-Networking Software, 3.86 Gpa

Activities and Societies: Phi Theta KappaNetwork software systems analysis, planning and implementation to create, manage and support.

Associate'S Degree, Information Technology-Networking Hardware, 3.86 Gpa

Activities and Societies: Phi Theta KappaPrepared for careers dealing with network hardware systems analysis, planning and implementation..