Justin Hagan Email and Phone Number

Lead and motivate a team of 108 hourly employees and 5 salaried Assistant Managers. Provide professional development and mentor my team so they achieve their goals in our industry and in their chosen career. Provide excellent guest service to all internal and external guests on property. Ensure the safety of the 7000+ room resort. Strategize and plan response to any serious incident on property. Work directly with management in other departments to ensure all challenges are being met with… Show more Lead and motivate a team of 108 hourly employees and 5 salaried Assistant Managers. Provide professional development and mentor my team so they achieve their goals in our industry and in their chosen career. Provide excellent guest service to all internal and external guests on property. Ensure the safety of the 7000+ room resort. Strategize and plan response to any serious incident on property. Work directly with management in other departments to ensure all challenges are being met with a desired outcome. Show less

Interpersonal and communication skills to effectively lead, mentor and coach team members. Ability to lead a staff of over 100 team members. Successful with time management to be able to complete all necessary administrative duties while responding to incidents of guest challenges and criminal activity to ensure the safety of all team members and guests. Recognized for leadership by being one of four salaried team members who were finalists for our organizations quarterly leadership award.… Show more Interpersonal and communication skills to effectively lead, mentor and coach team members. Ability to lead a staff of over 100 team members. Successful with time management to be able to complete all necessary administrative duties while responding to incidents of guest challenges and criminal activity to ensure the safety of all team members and guests. Recognized for leadership by being one of four salaried team members who were finalists for our organizations quarterly leadership award. Effectively mentored team members who were successful promoting to leadership positions. Show less

Training coordinator for a department of over 500 team members. Successfully presented an organizational change to our new hire training program. I recognized a shortfall in the training curriculum and proposed a plan to ensure more quality training was completed. The program I implemented consisted of training on all shifts to expose new team members to the varied guest interactions that occur on a campus as large as the Venetian Resort in a twenty four hour department. Responsible for… Show more Training coordinator for a department of over 500 team members. Successfully presented an organizational change to our new hire training program. I recognized a shortfall in the training curriculum and proposed a plan to ensure more quality training was completed. The program I implemented consisted of training on all shifts to expose new team members to the varied guest interactions that occur on a campus as large as the Venetian Resort in a twenty four hour department. Responsible for department training to include being the firearm instructor. Show less

Lead officer on shift. Train new hires to the security team. Provide on shift training to include defensive tactics and OSHA compliance training. Partner with management to resolve guest challenges.

Ensure the safety of team members and guests. Responsible for internal documentation to limit company liabilty. Patrol rooming towers to ensure only guests have access to the hotel. Provide unmatched guest service in challenging and stressful situations.

Armed courrier. Take large deposits from businesses to banks. Transport high value items between jewelry stores.

CCTV and static surveillance to ensure the safety of team members. Limit shrink to the company by apprehending and prosecuting shoplifters. Partner with local law enforcement.

Daily interaction with guests from around the globe. Ensure the safety of guests and team members and limit company liability through documenting incidents.