Justin Hampton Email and Phone Number

Create and maintain good working relationships with all internal and external customers; initiated quarterly vendor reviews to ensure all are periodically checked for cost and/or time savingsDevelop and implement Supply Order SOP; streamlined ordering for both campuses and power station sites; created set list of ‘on contract’/negotiated items with supply vendors Member of Travel team; domestic and international travel arrangements: airfare, hotels, rentals; took on process documentation for Travel SOP and best practices; develop and create training content and facilitated Travel Workshop to Field Services Personnel (interim FS travel coordinator until they hired); managed corporate apartments for long-term guests in SedaliaLead Office Services/Admin and oversee daily operations and projects of Receptionist(s)Nominated President of IGNITE, a team of volunteers from across the organization that promote employee acknowledgement, retention, and appreciation; created IGNITE annual event calendar and budget/plan all company/IGNITE events; managed the Employee Assistance Requests/Funds

Advise, coach, and counsel staff to support policies, procedures, programs, and labor relationsAid current members discover perpetual value in Chamber and its functions, actively participating in developing strategies and identifying potential new membership marketsCollect and analyze information to monitor compliance outcomes and identify and address issues to operationsEnsure complete and appropriate documentation to drive process improvements across teamsIncreased new memberships through building and strengthening relationships in communities of Springdale and NW Arkansas

Opened first CSL Plasma center in the state of Arkansas, hiring and developing staff as well as identifying high potentials for senior and group lead positionsProvided support to other centers by routinely assisting with staffing and trainingEstablished marketing committee comprised of center team members as well as joined and actively participated in Springdale Chamber of Commerce Spearheaded routine grassroots efforts in community and sponsorship of community events, utilizing all marketing funds allocated to center and tracking return using multi-layer marketing approachLed 50+ staff members and center through series of initial/opening audits successfully– CLIA, PPTA, FDA, GHA – all passed and center was opened as planned

Developed sales training program for Prepaid Debit Card product, training 40 locations in person, and tracked results Enhanced communications among internal departments with creation of visual flow charts Created standardized UAT process to expedite communication and product development and enhancements, enabling more effective approach for product development Devised $0.00 campaign for Pre-Paid product with positive ROI results, leading to 10+% of $0.00 loads coming back in within 24 hours to perform card load and another 14% loaded funds within 45 days Leveraged Microsoft Office365 SharePoint, and Brainstorm’s QuickHelp, to replace company LMS, generating savings of $170K Experienced 200% growth in card sales from prior year’s averages; 2017 Q1 ended with over 4,100 actives compared to 2016 total of 3400Achieved 15% growth in actives since beginning of 2017 in addition to 170% increase in monthly commissions YOY averages from 2016 vs 2017

Supplied superior leadership and consistency to 35 locations in 2 states, acclimating 100+ team members through large organizational changes Presented to CFPB during two separate examinations, assuring compliance on company policies and procedures in addition to all applicable state and federal laws and regulationsSuccessfully challenged city ordinance to allow all products to be offered at all branchesImplemented new interpretation of process, leading to 16+% decrease in losses (during first year in position) as well as accomplishing first ever number one in gross margin for 2015

Lead 6 locations to operational excellenceMember of President’s Club 4 consecutive yearsServed as Regional Market Trainer and Certified Collections Trainer