At the University of Washington, I manage complex, high profile enterprise software and systems remediation/development and implementation projects for UW-IT and UW Finance customers as part of the UW Finance Transformation program.My responsibilities include:* Manage teams of technical and functional experts utilizing Agile methodologies in remediation, implementation and retirement of enterprise effort systems and financial reporting.* Supervise the day to day work of analysts and engineers, developing leadership and pathways to improved performance in their roles on software remediation and implementation projects.* Understand the configuration and maintenance of enterprise Finance systems at UW and finance data domains, specifically for effort reporting, compliance and external reporting.* Earn the trust and respect of stakeholders and teammates via tenacious ownership of problems and critical feedback, compassionate listening, transparency and commitment to customer advocacy.* Write and edit technical documentation for technical and non-technical audiences, including user stories, requirements, and technical specifications.* Guide and envision processes and tactical planning in project, portfolio and program management.* Facilitate engagement between UWFT colleagues and business partners to develop integrations and address technical and functional gaps in data and workflow in Workday Finance and satellite systems.* Analyze business and technical design considerations within the context of issue resolution for UW-IT and UW Finance customers. * Mentor and coach other project managers, analysts and colleagues to expand opportunities and support diversity in project leadership.* Build and maintain effective working relationships with diverse teams and personalities throughout SDLC in a customer centric service framework.* Support system testing and data integration validation for Workday integrations

As a project manager at 3Sharp, I managed multiple, complex, and concurrent technical marketing and event support projects for our customers (Microsoft and Adobe). I earned the trust and respect of my customers by ensuring their requirements were met, their deliverables ready on time, and the full value of their contracts realized. In cases where on-time delivery was not possible, due to issues with product, changing customer requirements etc., I worked tirelessly with customers and delivery teams to find solutions that assured the value and impact of our deliverables met or exceeded desired outcomes. Likewise, I earned the trust and respect of my colleagues by effectively staffing and managing project teams, building and maintaining quality relationships, and resolving problems with sensitivity and attention to detail.My responsibilities included:* Obtain and develop/refine customer requirements.* Create project estimates and statements of work.* Develop and manage project plans and staffing, as well as review of potential risks and challenges.* Organize and manage the work of technical marketing associates, content experts, developers, QA engineers and event support staff.* Analyze and act on financials and project metrics measuring effectiveness, including planned versus actual costs, research and document obstacles to success, implement new project management tools and processes.* Build positive and collaborative relationships with customers. * Effectively communicate project status and issues, escalating as needed, while tactfully managing contracts and competing priorities to successful and profitable conclusion.* Understand customer goals and leverage relationships to actively pursue and close sales opportunities for new projects within their organizations.* Maintain proficiency in customers’ software products, including the full suite of Microsoft Office 365 and Azure products as well as Adobe and other business software customers.

As a Health Information Analyst I contributed to the development and production of performance reports using statewide health data. These reports helped improve healthcare decision-making, and led to quality improvement and ultimately cost control. I also performed specialized analytics and enhancements to the Alliance's Performance Reporting System and worked closely with the Alliance's data aggregation vendor, various committees, and key representatives of organizations involved in the Alliance.The projects I managed were dynamic, multi-faceted and required continuous planning and oversight. I worked with industry experts and executives from healthcare purchasers, providers, and health plans. My responsibilities were highly technical, involved sensitive business concerns, and required a solid understanding of healthcare industry operational complexities.My responsibilities included:* Manage communication, delivery, import, validation and issue resolution with project team and stakeholders for data submissions to Alliance.* Write and edit healthcare data specifications, attribution methodologies and reports. * Gather requirements and build healthcare informatics products to drive new membership. * Develop timelines and manage internal projects to assure timely completion.* Design, develop and update Tableau dashboards and data sources for the Alliance's Community Checkup website.* Query SQL databases to address business questions and extract data for Tableau dashboards. * Develop and maintain Salesforce workflows, dashboards and reports for internal operations and management of business relationships.* Manage all administrative aspects of and training for Alliance's Salesforce instance.* Create data driven public reports that explain why measure results are important and how to interpret them.* Create and maintain technical documentation and reports including technical specifications, issue briefs, and write-ups for committee consideration.

As the Sr. Technical Project Manager I coordinated internal software development teams and external insurance industry stakeholders in complex software development projects. As Healthentic's Salesforce Guru, I performed and managed all development, user support, and reporting from our Salesforce database. I developed a strong understanding of healthcare data, ETL systems and processes, and the scrum development process. My responsibilities included:* Lead dynamic, Agile teams of engineers, account managers, and analysts in data centric development projects with complex integration requirements.* Manage end to end technical and business processes in the acquisition and maintenance of data feeds from insurance companies.* Liaise with both external and internal clients to define project requirements, report on progress, and provide support.* Manage all aspects of planning, development, data quality assurance and business intelligence for Healthentic’s Salesforce instance.* Develop and implement: workflow automation, technical trainings, project planning and tracking resources, as well as performance reports. * Deliver timely and effective reporting.* Document and define functional requirements for analytics tools supporting sales, marketing, and operations process effectiveness. * Drive process improvement on data acquisition and workflows across operations and product teams by documenting dataflow and best practices, and training new resources.* Lead planning and development sessions as data analyst and DBA of Salesforce implementation.* Resolve and or escalate roadblock issues for engineering and account management teams.* Research and resolved Salesforce data issues as well as configuration and coding issues in Salesforce reporting and custom fields.* Configure and deployed custom interface features and reporting for the Salesforce user base.* Design metrics and configured database tools to appropriately measure process effectiveness.

* Managed inter-departmental support team for Bellevue College’s MSDNAA software center, initiated improvements to service and support for over 4,000 students (annually) by establishing better communications between offices and training other managers and support staff in technical procedures.* Supervised hourly support staff, interns, and other full-time knowledge workers; emphasized inclusiveness and created opportunity for leadership from all members of support teams and or committees. * Cultivated sponsorship from faculty, staff, and highest levels of management to improve success and speed adoption of new communication routines (for example: Lyris lists and associated trainings).* Managed procurement, budget and business process improvements for several departments in Information Resources division.* Contributed to strategic planning efforts of IR and the college in general in the areas of technology leadership, pluralism efforts, and communications.* Chaired several governance committees that directly engaged management and VP level leadership in campus-wide efforts to increase employee diversity, retain staff, and reduce electrical and material resource consumption of college’s IT infrastructure.* Created, edited, and approved reports in a timely fashion for official college business transactions, contractual obligations, complex technology projects, and high-level pluralism initiatives.* Managed vendors, coordinated with facilities management and system administrators to plan/revise timelines, resolve technical problems and procure technology solutions.* Contributed to the design and facilitation of trainings designed to increase employees skills in technology and cross-cultural communication and understanding.* Co-chaired highly engaged diversity committees, (Employee Pluralism Committee and Diversity Caucus).* Led pluralism engagement as founding member of Vision Strategy Team and primary organizer of the American Indian Film Festival.

Taught English as a Foreign Language, Business Communications and International Relations courses.

Taught English as a Second Language, History, Computer Skills, International Relations, and Communications courses.

Instruct English Composition, Literature, and Adult Basic Education courses.